Clerical Officer - Cardiff, United Kingdom - Cardiff University

Cardiff University

Verified Company

Cardiff, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

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Description

Advert

Clerical Officer (Allocations) University Accommodation
University residences provide accommodation to approximately 5,500 students across the university.

We are committed to providing a professional, customer focused service to a diverse range of people.- This is a full-time, 35 hours per week, open-ended post.

Starting Salary:

£22,197 per annum (with annual increment points up £24,14- Grade 3).
Package includes 32 days holiday per year plus 8 bank holidays, as well as access to a range of staff discounts.

Date advert posted:

Friday, 31 March 2023**
Closing date: Friday, 14 April 2023

IT IS OF THE UTMOST IMPORTANCE THAT YOU READ THE TEXT RELATING TO THE COMPLETION OF A SUPPORTING STATEMENT DETAILED WITHIN THE PERSON SPECIFICATION SECTION.

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

MAIN DUTIES

To allocate all eligible students to university residences in line with the Allocations policy, within specified timescales, using a computerised allocations system.
To deal with enquiries from students / other departments regarding the availability of university residences after the start of session.
To keep up to date with void rooms by liaising with the Residences Managers and allocating students to vacant rooms whenever possible to ensure full occupancy of the residences.
To keep up to date with student withdrawals and liaise with Residences Managers to ensure only registered students occupy rooms in university residences.
To process Amendment Forms as appropriate.
To produce allocation reports for the Residences Managers / Administration Manager as required, using the computerised allocations system.
To deal with a range of enquires from internal and external customers in a professional manner, establishing their requirements and adapting the standard responses accordingly.
To attend University Open Day events and Offer Holder events, presenting information and taking part in questionandanswer sessions as required, either in person or virtual.
To assist with the distribution of customer surveys, produce reports / action plans.
To assist in the production of relevant promotional materials and information documents, particularly intranet and web pages.
To collaborate with others in order to make recommendations for developments of established processes and procedures.
To establish working relationships with key contacts to continue to maintain/improve service levels.
To undertake a variety of administrative duties to support the team and department.
To attend and actively participate in all basic training as identified in the Training Matrix.
To identify your personal training needs in conjunction with your manager, ensuring that learning is transferred to the workplace.
To actively participate in the Quality and Customer Care initiatives.
To abide by university policies on Health and Safety.
To ensure compliance with legal and regulatory requirements in respect of equality and diversity, data protection, copyright and licensing, security, financial and other University policies, procedures and codes as appropriate.
To work additional hours (evenings and weekends) to meet the operational requirements for allocations, arrivals and open days etc.
You may be asked to perform other duties occasionally which are not included above, but which will be consistent with the role.

Person Specification

The Person Specification is split into 2 sections: essential and desirable. Please demonstrate clearly how you meet all of the essential criteria. Where possible you should give examples of how, when and where you have used your experience, knowledge, specific skills and abilities to match those required for this particular job role.
Please ensure that you communicate this fully by creating a new document containing your supporting statement, refer to sample layout below, listing ALL OF THE CRITERIA and commenting against each one as to how you meet them.ESSENTIAL CRITERIA*
NVQ 2/GCSE level A-C in English or equivalent
Significant experience of working in an administrative or office environment
Ability to communicate effectively and professionally with a wide range of people
Ability to work as an effective team member, providing advice and guidance to other team members where necessary
Proven ability to deal with e