Caretaker - Upminster, United Kingdom - London Borough of Havering

London Borough of Havering

Verified Company

Upminster, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

**Job Description
About Us**Priority consideration on all advertised roles will be given to London Borough of Havering Redeployees.

The London Borough of Havering is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects staff and volunteers to share this commitment.

Please be aware that a Disclosure and Barring Scheme (DBS) check will be required for any position with access to these groups under the provision of the Rehabilitation of Offenders Act 1974.

In addition, the Authority reserves the right to request employees undertake a basic disclosure check (Disclosure Scotland) where required for the role this includes anyone who has access to (or information obtained directly from) a government database, or has a GCSX account.

These posts will be required to have a Basic Disclosure Scotland check as per the requirements of BPSS (Baseline Personnel Security Standards).

About the Job

There will be no direct supervisory responsibility however there may be a requirement to assist in induction and training of peers and new employees.
Demonstrate understanding of the Council's Customer Care Standards and ensure that these standards are met in order to deliver the Council vision of 'putting our residents first'.
Plan and organise own workload, prioritising across a range of tasks and schedules, including the need to meet specific targets
Effectively report problems, repairs and incidents, including evidence of antisocial behaviour, to appropriate person or organisations
Demonstrate a commitment to customer care
Physically able to lift/move bulky items and work in all weather conditions
Undertake practical cleaning duties on estates and in some housing offices
Caretakers are expected to report emergencies
Maintain knowledge of the current Team Plan and understanding of own contribution in order to ensure delivery of this plan.
To identify and suggest any improvements to current ways of working in order to deliver a more efficient and effective service for customers.
Specific targets and objectives will be set on an individual bases as part of your individual Performance Plan.

About You

The following competencies are a requirement of the role:

Considers in advance the differing needs of others and adapts style accordingly, using appropriate language and methods of communication
Communicates clearly and influences well under pressure, using a range of methods to influence others, e.g. explains benefits and willingly gives and shares relevant information with others.
Summarises information to check understanding
Expresses thoughts and ideas clearly and consistently and objectively discusses options
Approachable and responsive to people's needs
Proactively gathers information about customers and consistently seeks to establish and meet their current and future needs
Analyses and understands delivery and range of services, providing solutions to individual customer needs
Develops and maintains constructive relationships with customers
Takes pride in delivering high quality services and seeks to expand own skills
Constantly questions "how will this benefit the customer?"
Seeks customer feedback to identify ways to improve customer experience

Additional Information

Please submit your CV with a personal statement of no more than x2 A4 sides outlining how you would be suitable for the role with due regard to the person specification attached to the job description.

Please follow this link to view the Job Description and Person Specification:
Job Description & Person Specification

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

About Us

With its excellent transport links into central London, extensive town centre regeneration and the highest concentration of green space anywhere in London, Havering has a unique offer as a place to live, work and visit.

By making the most of its position and opportunities, Havering is becoming a hub for start-ups and expanding businesses, as well as construction, logistics, engineering and manufacturing industries.

- Find out _
- why you should work for Havering Council _
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