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Senior Housing Officer - Hartlepool, United Kingdom - Hartlepool Borough Council

Hartlepool Borough Council

Verified Company

Hartlepool, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Vacancy Details:

Summary

Location:

Civic Centre
Region:
North East England
Job Type:
Permanent
Category:
Housing
Date Posted:
22/02/2023
Reference:

Description:

RESOURCES AND DEVELOPMENT DEPARTMENT
DEVELOPMENT AND GROWTH DIVISION, STRATEGIC ASSET MANAGEMENT (HOUSING) TEAM

SENIOR HOUSING OFFICER (PEOPLE)

REF:106257**
Band 11 £33,820 - £36,298 pa

Permanent

37 hours per week
Hartlepool is a vibrant and energetic town with growing prospects.

As an authority we want to make Hartlepool the best it possibly can be and want dedicated, driven and committed staff to help us achieve that.

We have an exciting opportunity for a housing professional to join the Housing section of the Strategic Asset Management Team as a Senior Housing Officer, to provide an effective and responsive housing management service and deliver positive outcomes for our customers.

We are looking for an experienced and motivated individual with proven experience of supporting customers to sustain tenancies who is approachable, compassionate and has a genuine passion to support people.

You will need to be self-motivated and have the organisational skills to prioritise a demanding workload in a busy environment whilst maintaining high standards in service delivery across all aspects of the role.

In this varied role you will be involved in tenancy management from allocating and letting our homes, overseeing rent collection and arrears prevention, tenancy sustainment, safeguarding and will need to work proactively when supporting vulnerable tenants, to minimise tenancy failures.

As a senior officer, you will also be required to provide guidance and support to junior members of the team and contribute towards performance monitoring.

The role involves managing a demanding and complex caseload whilst providing a high quality customer focused service to our tenants, delivering tailored interventions and providing support that is understanding of the needs and reflects the varied circumstances of our customers.

Closing date:
Wednesday 8th March 2023, midnight