Complaints Handler - Stoke Gifford, United Kingdom - Sanderson

Sanderson

Verified Company

Stoke Gifford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Complaints handler - Life and Pensions
Hybrid basis -
Bristol BS34

£24,000 - £27,000.
Our life and pensions client is looking for complaints handlers with previous financial services experience to join the team. Their business is a well established pension provider.

This opportunity allows you to work hybrid and isn't a hard KPI focused role.

One interview stage on Microsoft teams.

Description

Duties of the Complaint Handler will be:

Identify the root cause of issue and look for areas to improve on
Deliver outstanding customer service
Supporting customers with a resolution
Taking ownership

- working effectively & in a timely manner

Understand the customers view points
Working collaboratively with all areas of the business

Profile
The successful Complaint Handler will have the below skills:

To understand customer requirements. responding with professionalism and effectively use your organisational skills.
Ability to work to targets & deadlines
Previously worked within customer resolution management
Excellent communication & organisational skills
Ability to negotiate & offer resolution
Resilient

Benefits: