Customer Success Representative - Chester, United Kingdom - Cox Automotive

Cox Automotive

Verified Company

Chester, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
Chester / Hybrid

Who are we?

We are part of Cox Enterprises, a family run business with a 120 year history of innovation and embracing the next big thing.

We are the largest worldwide automotive services organisation and has 24,000+ team members across the globe supporting over 40,000 customers.

We thrive on what makes us different - and we empower our people, clients and communities to come together and celebrate each other's unique abilities and perspectives.

Inclusion is an essential part of both our culture and our business strategy.

This is one of the reasons we have been awarded 2nd best Automotive company to work for in the UK by Best Companies and 9th best company overall in the UK.

Main purpose of the job:

Reporting to the Customer Success Team Leader your key responsibilities will be to provide support and education to our dealers/suppliers and Account Managers to ensure world class customer service is provided in all instances.

A passion for delivering excellent customer service is essential, accuracy, patience and great listening skills are all key to ensuring our customers feel valued and receive a great customer experience.

Main responsibilities:

To provide excellent customer service in all instances, taking ownership for resolving requests first time where possible, ensuring the customer journey is not impacted at any stage and our dealers/suppliers/Account Managers are supported at all times.

Skills and experience required:

Great Initiative to take ownership of resolving queries first time where possible, taking appropriate course of action and prioritising workload to meet deadlines.
Effective communication, verbal, written numerical and people skills
Ability to identify information from financial transactions and communicate with customers/suppliers regarding this information
Knowledge of the automotive industry advantageous but not essential
Experience of checking documentation to ensure information provided is accurate, updating core business systems with information

Benefits to working for Cox Automotive

Holiday purchase scheme
Two volunteer days
Onsite parking
Employee Assistance Programme and Well being hub
Life Assurance Cover
Pension scheme
Flu vaccination vouchers
Access to Gear Up which provides online and store discounts with a range of retailers
Cycle to work scheme
Training/apprenticeship offering
Discounts at our Auctions

STRICTLY NO AGENCIES PLEASE
We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL.

We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's

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