Resident Liaison Officer - Kingston upon Thames, United Kingdom - Parker Jones Group
Description
Job Title:
Resident Liaison Officer
Location:
Kingston Upon Thames
Salary:
£28,000
Parker Jones Group is currently recruiting on behalf of a large maintenance contractor who is currently seeking an RLO for their social housing repairs and maintenance contract around the Kingston Upon Thames area.
Summary:
Your key responsibilities as an RLO are to ensure that the tenants are updated for all planned work, queries are dealt with in a timely manner and complaints are investigated and findings shared.
Key Responsibilities:
- To be the point of contact when the client or tenant requires job updates.
- Own all complaints and ensure that these are dealt with in a prompt and effective manner
- For longer planned works, keep the tenant updated with progress and be there if there are any issues that arise.
- Work with the Contract Manager to make sure that the client is informed of any issues and that should they send an enquiry, that we have dealt with it.
- Visit tenants when required.
Required:
- Previous experience in an RLO position
- Basic knowledge of building maintenance trades and the tasks/activities
- Good geographical understanding of the area
- Experienced in MS Office including Word and Excel
Job Types:
Full-time, Permanent
Salary:
£28,000.00 per year
Benefits:
- Private medical insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Woking, Surrey: reliably commute or plan to relocate before starting work (required)
Work Location:
One location
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