Complaints - Northampton, United Kingdom - Impact Recruitment

Impact Recruitment

Verified Company

Northampton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Complaint Coordinator (Financial Services)

Permanent

Northampton, NN3

Monday to Friday

£24-28,000 plus bonus
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Are you passionate about providing excellent customer service?_
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Do you have experience of handling complaints or dissatisfactions from beginning to resolution?_
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If this sounds like you and you have previous experience in a similar role, then we'd love to hear from you TODAY_

Our financial services client is seeking a Customer Complaint Coordinator to join their existing team.

Extensive training will be offered, and this will be great opportunity for you to gain experience within the financial services sector.

Key Responsibilities for the Customer Complaint Coordinator include:

Investigate complaints competently, diligently, and impartially, to determine liability.
Review investigations to determine fair outcomes and compose Final Response Letters for sign off.
Manage the full complaint lifecycle, keeping to deadlines in keeping with complaint procedure.
Respond to complaints both in writing and verbally, delivering excellent customer service
Maintain regular and effective communication with internal and external stakeholders, seeking to always manage expectations.
Ensure inbound calls for Customer Care and Collections department overflow are handled timely and effectively.
Continually strive to build strong relationships with brokers, dealers, internal teams, and customers.

Skills and Experience required from the Customer Complaint Coordinator include:

Experience in independently handling complaints and customer dissatisfactions from beginning to resolution.
Experience of writing bespoke customer communications in a clear, concise, and engaging manner.
High level of attention to detail.
Experience of working assigned cases in line with SLAs.
Experience within financial services is desirable but not essential.

Impact Recruitment is an employment agency working on behalf of our client.
All responses will be managed in line with the new GDPR regulations.

Job Types:
Full-time, Permanent

Salary:
£24,000.00-£28,000.00 per year

Benefits: