Cyber Claims Adjuster - City of London, United Kingdom - CFC underwriting

CFC underwriting

Verified Company

City of London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At CFC we pride ourselves on being an employer of choice.

We are delighted to be recognised as a 3-Star world class employer by Best Companies to Work For in 2021 and amongst the UK's top employers in The Sunday Times _Best 100 Companies_ to work for in 2020 / 19, and the Top 50 London employers.

CFC also ranked in Insurance Business UK as a Top Insurance Workplace (UK) for 2020.

Our benefits include 25 days holiday, private medical insurance (incl. dental & optical cashback), life insurance, income protection, pension plan, subsidised gym membership, up to 4 paid volunteering days annually, season ticket loan, employee assistanceprogramme and dress for your day.

We are committed to positive climate change and are proud to offset carbon emissions for all employees through a partnership with Ecologi that funds tree planting and carbon positive projects.

Our 'CFC for Good' programme includes an active calendar of charity,volunteering and D&I events for employees to be part of and attend.

About CFC
CFC is a specialist insurance provider, pioneer in emerging risk and market leader in cyber.

Our global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today's most criticalbusiness risks.

Role definition

The Cyber Claims Adjuster will work closely with CFC's internal Incident Response Team to guide clients and triage incidents with the appropriate external response partners to deliver high quality response to cyber incidents.

Key responsibilities & Accountabilities

Proactively handle cyber and technology claims on behalf of CFC's capacity providers from first

notification of loss to settlement within the scope of CFC's delegated authorities.

Foster good relationships with policyholders, brokers, underwriters and capacity providers, and drive excellent customer service.
Actively work with a panel of response vendors during claims incidents.
Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage.
The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries.
Work closely with CFC's panel of service providers to ensure a quality and value for money service is provided/received within required timeframes.
General claims administrative duties such as electronic file management filing and payment requests, and the production of management information.
Working closely with underwriters providing feedback on claims issues/trends and the Products team concerning the development of CFC's products and wordings.
Identify and escalate claims related issues to Claims Manager and Claims Director where necessary.

Skills & Ability

Experienced at dealing with external stakeholders in a customer service or consultancy environment
Capable of managing the work involved in cyber incidents and/or forensic investigations
Excellent communication skills and capable of credibly speaking to clients and partners regarding cyber incidents and the value CFC's products and services provide in responding to them.
Positive and enthusiastic attitude.

Knowledge & Experience

Minimum of 3 years' experience of handling claims
Good understanding of insurance policy wordings cyber and tech policies a particular advantage.
Experienced with cross border and international cyber incidents or forensic investigations, or at minimum a good understanding of international considerations relating to cyber claims particularly with regards to Canada, the USA, UK, and Australia.
Experienced at working with incident response vendors, in particular legal and forensic providers
Good computer skills (including Microsoft Outlook, Word & Excel), and use of ECF an advantage.

Education & Qualifications

Educated to degree standard
DIP, ACII or legal degree preferred.

The information contained within this job description is not intended to be an all-inclusive list of the duties and responsibilities of the role.

The role holder may be required to perform other related duties as assigned. CFC Underwriting Limited may atits discretion, assign or reassign duties and responsibilities as appropriate.

CFC is committed to the principles of equal opportunities and creating an environment in which all individuals are always treated with dignity and respect.

We encourage a diverse corporate culture of openness and appreciation to create an environment inwhich your talent can be developed in the best possible way.

Should you require any reasonable adjustments at any stage of the recruitment process please let us know.