Client Adviser - Newcastle upon Tyne, United Kingdom - Migrant Help

Migrant Help

Verified Company

Newcastle upon Tyne, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Client Adviser - EUSS

Location:
Newcastle / Hybrid

Salary:
£27,27- Increasing to £31,059 following successful completion of a 6 months' probation period

Job type:
Fixed Term until 31 March 2024

About us:

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK.

Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.

The Role:

You will be organised and customer focussed, have demonstrable experience providing advice and information within an organisation and working with people in sensitive and emotionally demanding situations and be passionate about protecting our vulnerable clients.

Duties and Responsibilities:

Provide advise/casework for applicants wishing to obtain presettlement/settlement status in the UK this may be face to face, via phone or video conferencing
Act for the client where necessary by negotiating, drafting or writing letters and telephoning
Negotiate with third parties
Provide advice, information and support to EU clients, within the specification of the Grant Agreement with the Home Office in a variety of outreach and engagement settings
Provide outreach for vulnerable clients and those with additional support needs, at designated locations, throughout a specific region
Provide advice on general matters
Liaise and cooperate with relevant statutory and voluntary agencies on behalf of clients as necessary
Ensure Migrant Help's Safeguarding policy and procedure is implemented where necessary
Deliver community engagement activities to a high standard and ensure that applicants fully understand the information provided
Work with host organisations to a high professional standard ensuring excellent communications and productive partnership working
Ensure accurate records are kept on the EUSS database
Provide statistical information on the number of clients and nature of cases and provide regular reports to EUSS team
Monitor service provision to ensure that it reaches the widest possible client group

About you:

Experience of undertaking advocacy in a sensitive manner
Experience of working in a fast paced, target driven environment
Excellent computer skills (Word, Excel and databases) particularly in making and keeping accurate and timely records
Have high attention to detail and ability to problem solve
Excellent organisational skills with the ability to work under pressure
Excellent communicator & skills in liaison and negotiation with agencies on behalf of clients

What else to expect:

This is a hybrid role and therefore travel is required where necessary
Documents to show their right to work in the UK i.e. passport or other right to work documents such as work visa, settled status document, certificate of registration, naturalization as a British citizen, Biometric Residence Permit etc.
Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.

Benefits:

Flexibility and work life balance
Enhanced family friendly provisions
Additional holiday entitlements
Perkbox benefits
Noncontributory pension scheme.

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process