Control Room Administrator - Exeter, United Kingdom - South West Water

South West Water

Verified Company

Exeter, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At

South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.

We're proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.

And we have huge ambitions.

Not only are we committed to reaching net-zero by 2030, but we've also partnered with wildlife charities, National Parks and local partners to help ensure a better future for generations to come.

So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.

We currently have a

Control Room Administrator position available for a motivated individual to join our team in

Exeter. Joining us on a full-time basis, you will receive a competitive salary of

£22,470 per annum plus excellent benefits.

About the role
***Working as a Control Room Administrator at the core of South West Water's Control Room, you'll be at the heartbeat of the company's operations. This unique opportunity provides an insight into a wide array of business activities.

You'll have responsibility in handling and processing alarms coming from our Drinking Water & Waste Water departments to ensure the welfare of our staff.

If you're ready take the next step and play an integral role within the company, then this is the role for you

What you'll be doing:

Management and triage of lone worker alarms through the use of the company alarm handling system, in accordance with South West Water company policy
Answer calls promptly and courteously within given service levels
Create audit trails for each alarm activation
Analysis of data and trend information on the alarm handling system
Ensure all systems/databases are updated in a timely and accurate manner
Develop and maintain team relations with other staff, Managers and Stakeholders
Join monthly contract meetings giving appropriate feedback
Communicating clearly with our stakeholders and other team members
Prioritising workloads and handling high volumes at peak times
Provide support to the Alarm Team Manger through participation in tasks additional to daily duties

What we are looking for:

Resilience, ability to stay calm when under pressure
Persuasive character with excellent written and verbal communication skills
Flexible approach with the ability to embrace change
Good general standard of education with a minimum of GCSE (or equivalent) Grade C or equivalent in English and Maths
Experience of prioritising workloads and working in an office type environment
Experience of handling high call/work volumes
Data Handling and investigation

IT literate

Microsoft Office and in house company bespoke systems
The ability to work under own initiative and as part of a team to ensure a high level of service is maintained to external and internal customers

What's in it for you:

We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us.

We're one of the largest companies in the South West and are proud to have been awarded Investors in People recognition.

In return, we offer an excellent range of benefits including:

Generous holiday allowance plus bank holidays
A discretionary Bonus
Competitive Contributory Pension
Sharesave Scheme
Various health benefits
Wellbeing support programmes
A range of Group Discounts
Cycle to Work Scheme
Financial support services
And plenty more

Closing Date:
Thursday 10th August 2023

If you are looking for a new challenge, please click

apply now to be considered as our

Control Room Administrator:

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values which are essential to our success are: