Desp (Diabetic Eye Screening Programme) - London, United Kingdom - Guy's and St Thomas' NHS Foundation Trust

Guy's and St Thomas' NHS Foundation Trust

Verified Company

London, United Kingdom

4 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The South East London Diabetic Eye Screening Programme (SEL DESP) has a vacancy for an administrator within our call centre administration team.

We are looking for a confident professional with experience in managing and prioritising a considerable work load, to join our office-based team.

PLEASE NOTE THAT THIS IS NOT A PATIENT FACING ROLE.

We have very close links with both ophthalmology and diabetes departments, aiming to provide an integrated and patient focused screening service.

The advert will close at midnight on 5th February 2023

Interviews will take place on 14th and 15th February 2023

You will enjoy helping patients and be comfortable working with the latest software packages, including database software.

Excellent customer care skills, together with the ability to work as part of a team to communicate effectively with staff at all levels, is essential.

The post holder will be responsible for booking patient appointments across all screening sites, ensuring that patients are offered their diabetic eye screening in line with service objectives, whilst maximising efficient use of clinic capacity.

SEL DESP operates a six day service with clinics offered across the localities every Saturday - the administration team ARE NOT required to provide office support for patients.

This is a great opportunity to join a friendly team who are dedicated to providing the highest standards of customer service.

A large part of the role also involves providing information about screening to patients over the telephone, and ensuring that patients have access to appropriate support where required to help them attend their appointments.

Remote working / working from home will be possible once fully trained, on a rota basis.

Our administrators are also responsible for maintaining and updating an accurate register of patients with diabetes so the ability to pay attention to detail to achieve accuracy in a busy administrative environment is vital.