Customer Service Executive - Farnborough, United Kingdom - Mulberry Recruitment

Mulberry Recruitment
Mulberry Recruitment
Verified Company
Farnborough, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Customer Service Executive

Location:
Farnborough

Salary:
£25,000

Daily Duties
Ensure customers receive an easy and valued to get the best use and value from our suite of products.

Maintain an accurate record of enquiries with all relevant information within Salesforce to ensure timely and accurate

resolution of issues and customer queries.

Use software tools to thoroughly investigate, test and replicate customer issues to identify causes of problems.

Work with connected technology providers to effectively implement integrated solutions or solve problems effecting

customers.

Research and understand app log files and identify user behaviour to help diagnose an issue.


Document and share workarounds or key steps on how to use features via our Help and Support Centre and to wider customer facing teams.


Skill Set:

Initiative to resolve customer issues and provide an exceptional service.

The ability to manage a varied workload.

Willing to contribute ideas, innovation and team spirit.

Experience of working in a high performing busy team.

A logical approach, with good judgment to ensure the appropriate customer outcome.


Benefits
25 days holiday

Private medical cover

Life insurance

Company pension scheme


Salary:
From £25,000.00 per year


Benefits:


  • Company pension

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Farnborough: reliably commute or plan to relocate before starting work (required)

Work Location:
In person


Reference ID:
lh
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