Controller - London, United Kingdom - Mitie

Mitie

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Job Overview:

An exciting opportunity working on an established and prestigious Transport for London account that is based across London. The London Underground contract is a 24/7, 365day operation that will require the Night controller to support the sitebased officers to provide a bestinclass service to the client's premises and its occupiers. To play an essential role in the development and agreement of the contract strategy, ensuring agreed strategy is met and exceeded. The night controller will work closely with the control room supervisor to provide effective site compliance through effective oversight of the operational site based team to ensure they are effective in all aspects of physical security, incident management, and health and safety.

Main Duties

Ensure familiarity with all equipment required for the delivery of service especially in relation to CCTV Systems, Access Control Systems and patrol and incident management systems
Ensure delivery of a prompt and adequate response to incidents at any of the client's premises in line with Company procedures and contractual requirements together with the compilation of incident reports.
Ensure full understanding of escalation procedure for incidents through the CCTV and other support systems.
Ensure Familiarity with all Assignment Instructions, policies, procedures and sitespecific documentation.
Ensure delivery of all reporting standards and requirements within the agreed timescale as per the Standard Operating Procedures.
Ensure familiarity of all relevant legislation required for the role i.e. DSE, GDPR, CCTV Code of Practise etc.
Liaise with other members of the Control Room and sitebased security teams on a daytoday basis to discuss operational requirements.
Liaise with emergency services as requested and required.
Carry out duties and requested tasks effectively and professionally at all times.
Timely arrival prior to shift commencement to ensure a thorough handover/takeover of duties on post.

Competencies

Essential

SIA Licence
Competent in Microsoft Office
Word, Excel, Outlook
Excellent time keeping
Being able to work under pressure and adapt to fluid developing situations
Have a good and positive teamwork ethic and good communication skills
Smart appearance
Basic CCTV and Access Control Systems operational experience
Precise recording of information along with experience of managing incidents and emergency situations
Having a Proactive approach towards the role
The ability to take instruction and follow processes
Ability to interrogate CCTV for investigations
Ability to pass a Dug and Alcohol medical
Ability to pass LU track certification and Sentinel

Desirable