IT Support Analyst - Manchester, United Kingdom - Precise Placements

Precise Placements

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

This IT Support Analyst 1st/2nd Line Support Analyst / Senior Service Desk Analyst - Legal Sector role will provide second line and deskside support, on a shift rota basis covering 8am to 6pm, to all partners, fee-earners and business support colleagues.

The responsibilities for this IT Support Analyst / 2nd Line Support Analyst / Senior Service Desk Analyst - Legal Sector Include:

Adding to the positive image of IT by always being the best possible representative of the IT department, always providing the highest level of professionalism even under pressure.
Develop, build, and maintain an active knowledgebase of information, always seeking to shift knowledge left and deliver a smoother support process for the users.
Maintaining the client facing meeting rooms to help the fee earners spent less time on IT and more time focusing on the client and their deliverables.
Provide solutions to desktop, mobile and system problems, and issues, diagnose and solve hardware/software incidents/problems via the phone and deskside visits.
Control and management of user hardware and consumables, maintaining stock levels and allocation of the correct equipment. Maintain and routinely validate the firms CMDB for asset assignments and warranty information.

- a minimum of three years' previous experience of working in an IT support role within a legal IT Support role is essential;
- previous experience of assisting in office relocations;
- experience using Windows 10, Windows Server 2012/2016 including active directory and group policy management, Office 2016/Office 365, iManage, BigHand digital dictation, Interaction, Workshare, Intapp, Aderant/CMS, OyezForms, iPhones
- experience supporting and using Microsoft System Centre 2012 (SCCM);