Complaints Advisor - Salford, United Kingdom - Page Personnel Secretarial & Business Support

Page Personnel Secretarial & Business Support

Verified Company

Salford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

An exciting opportunity for a Complaints Advisor to join a well established award winning Technical provider, based in Salford Quays.

You will be working within the resolutions department, managing and resolving customer queries, working within a fast paceenvironment.

Client Details
Our client is a leading technical provider, with a great reputation on the market.

They are looking for Complaints Advisors to join the team, as they are going through a period of growth and are looking to expand the team.

This role offers excellent careerprogression, working in a friendly and supportive team environment, within their state of the art offices based in Salford Quays.

Description

Duties of the Complaints Advisor will be:

Identify the root cause of issue and look for areas to improve on
Deliver outstanding customer service
Supporting customers with a resolution
Taking ownership

- working effectively & in a timely manner

Understand the customers view points
Working collaboratively with all areas of the business

Profile
The successful Complaints Advisor will have the below skills:

To understand customer requirements. responding with professionalism and effectively use your organisational skills.
Ability to work to targets & deadlines
Previously worked within customer resolution management
Excellent communication & organisational skills
Ability to negotiate & offer resolution
Resilient

Job Offer
Job offer