Learning & Skills Advisor - Customer Experience - Gateshead, United Kingdom - Gateshead Council

Gateshead Council

Verified Company

Gateshead, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

**Learning and Skills Advisor

Customer Experience**Learning and Skills are recruiting Learning and Skills Advisors
Customer Experience to join a dynamic and supportive team.

You will be based on our busy reception desk, helping learners and staff navigate the centre. You will take a lead in coordinating the centre activities.

You will be experienced administrator in a business or educational setting, used to following procedures, inputting and collecting information from IT systems, and delivering outstanding customer care to learners, employers, parents, partners and stakeholders through effective written and oral communication.

You will contribute to the effective running of our learning venues, providing excellent information, advice and guidance that enable learners and employers to make informed decisions.

You will enrol learners onto their courses, arranging payments where required along with other financial operations, such as payment or bursaries, support funds and grants.

You will also coordinate some curriculum specific information, including qualification registration, certification, assessments and exams.

You will operate accurately a variety of internal and external IT and financial systems, following, reviewing and updating procedures relating to your line or work.

In addition, you will support managers and operational staff with information and queries.

You will have a level 2 apprenticeship or qualification in a related area or similar and be willing to work towards a level 1 qualification in information, advice and guidance.

You will also have knowledge of business and educational procedures and know how to use Microsoft office.