Medical Receptionist - Clacton-on-Sea, United Kingdom - Primary Care Careers

Primary Care Careers
Primary Care Careers
Verified Company
Clacton-on-Sea, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

About the Role:


St James Surgery has an opportunity for a receptionist to join our friendly team on a full time basis, for 37 hours a week.

This position will be based at both our main surgery in Clacton and at our branch in St Osyth

There is more to our receptionist roles than answering the phone and making appointments.

In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.


The main responsibilities of the role include:

  • Greeting and directing all patients;
  • Making appointments and giving out appointment cards, where required;
  • Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
  • Dealing with requests for information, and managing problems and complaints;
  • Advising patients of practice procedures;
  • Registering new patients;
  • Answering the telephone, promptly.
  • Excellent communication skills, with a clear and polite telephone manner;
  • Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
  • Experience of working with the general public, being sensitive and empathic in distressing situations;
  • Confidence to work as part of a team and ability to "think on your feet";
  • Strong IT and administration skills;
  • Previous medical or healthcare receptionist experience is desirable.
  • Knowledge of Emis Web would be an advantage but full training will be provided.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.


About Us:

We are an EMIS Web practice with a patient list size of 14,400 patients. Our main surgery is in Clacton with a branch in St Osyth.

Please contact the Emma Beegan for more detailed information:
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