Membership Officer - Bristol, United Kingdom - Reuse Network

Reuse Network

Verified Company

Bristol, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

REUSE NETWORK JOB DESCRIPTION

Job Title:
Membership Officer

Reports to:
Communications & Marketing Manager

Location:48-54 West Street, St Philips, Bristol BS2 0BL

Responsible for:
N/A

Job Purpose:

1. Main Functions of Post

Support and retain membership by encouraging involvement through engagement and networking and facilitate growth and sustainability.
Act as a key point of contact for members ensuring that requests are actioned appropriately.
Maintain and update accurate membership information through the database, website, and any other administrative systems.
Ownership of the yearly membership renewal process including all member communication with regards to finance and marketing documents
Review and implement membership engagement plan. Maintenance and improvement of services offered to members that are valued, responsive, and practicable.
Grow and develop membership services and organise them to enhance member satisfaction.
Manage and update membership promotional materials (membership information pack, membership benefits, membership certificates)
Support to coordinate and inform membership events (annual conference, regional roadshows, AGM) and ensure pre

- and post-communications including collation and review of feedback

Provide annual report on activities and changes within the membership to inform senior management team.
Monitor and evaluate sector direction and support members through planning and project development.
Provide full administrative support to Network Manager and other staff members as directed.
Respond to all enquiries from members, partners, and other parties in a satisfactory manner, and proactively seek opportunities to promote the work and membership of the Reuse Network
Maintain accurate membership records and organise correspondence as required.
Ensure the smooth running of the office

Including co-ordination of:
o Department equipment, maintenance, purchase, and security o Department filing systems both paper and electronic o Support the maintenance of the Reuse Network Membership database, membership renewal and enquiries systems o Purchasing and operation procedures to meet the requirements of the Reuse Network's Sustainable

Development Plan

General_
Ensure the values of the charity are reflected in your work
Take on any other responsibilities as may reasonably be required from time to time.

UNCONTROLLED COPY WHEN PRINTED

2. Qualifications

English & Maths GCSE or equivalent

3. Knowledge

Minimum of 3 years' experience of general office procedures within a busy office environment.

4. Skills and Experience (Essential)

Understanding of membership organisations and networks
Proficient in the use of IT Systems including Microsoft Office packages
Good verbal and written communication skills and an ability to communicate clearly with a range of people from diverse backgrounds and cultures.
Strong numeracy skills
Experienced in setting up and maintaining manual and electronic filing systems.
Ability to run database systems for managing membership, contact accounts and other transactions
Excellent organisational skills with the ability to prioritise and demonstrate a methodical, organised, and flexible approach to work.

5. Skills and Experience (Desirable)

Experience of working in a small to medium sized social enterprise or charity organisation
Strong monitoring and evaluation skills

6. Behaviours

Ability to multitask in a complex and demanding environment
Commitment to customer relationship management
Ability to build and maintain highly effective working relationships with a range of people (both internally and externally).
Strong attention to detail, and excellent time management skills
A commitment to teamwork and working in a collegiate manner
Enthusiastic, diplomatic, and calm under pressure
Commitment to Reuse Network's values: