Head of Customer Success Emea - Milton Keynes, United Kingdom - Rockwell Automation

Rockwell Automation

Verified Company

Milton Keynes, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special.

Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work.

And if that's you we would love to have you join us

Job Description:

The Head of Customer Success EMEA will lead an organization of 40+ Customer Success Managers and professionals across EMEA to ensure successful business outcomes for our installed base of customers through Rockwell Automation's subscription and service contracts.

He/She will ensure effective technology and services adoption that leads to high renewal rates and expansion of annuity-based contracts and subscriptions.

Key responsibilities:

Management of all contracts & software subscriptions within EMEA
Develop and execute strategy for Customer Success organization in the region
Identify cross sell opportunities and generate qualified sales leads
Implement centralization and standardization projects for improved productivity such as leveraging Global Engineering Center for proposal development
Develop customer insights and provide input into the portfolio team to continuously improve our service offerings.
Comanage channel relationships as they pertain to customer success within area of responsibility
Engage with services delivery teams to help improve overall customer satisfaction
Drive adoption of common process, tools, metrics, and templates in conjunction with global customer success organization

Skills, knowledge, and experience:

Experience in a customer success or related function is mandatory
Deep knowledge of customer success motions and sales processes. Ability to collaborate and partner effectively with sales teams.
Strong negotiation skills
Excellent presentation and communication skills (written and verbal) to various levels of the organization
Selfstarter with strong leadership skills
Ability to lead through influence in a matrixed environment