Customer Service Team Leader - Farnham, United Kingdom - TeamSport

TeamSport

Verified Company

Farnham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who are TeamSport?
It all started for TeamSport back in 1992 in Guildford, Surrey when we opened our first track.

The desire then to create the best karting experience and provide new standards in the industry were the foundations for the business today.

Today, we're the UK's No 1 indoor karting company and our plans are to continue growing, opening more venues across the UK and Europe, bringing the fun of indoor karting closer to more people.

We also care about the communities in which we operate, being a Carbon Neutral business and actively supporting various causes and charities.

Join us and be part of one of the
Best Places to Work

Our Values
The following five values, however, are the magic that makes TeamSport a great business. At TeamSport we...

# 1 Put the customer on pole

#2 Are one crew

#3 Stand up and stand out

#4 Have a big emphasis on small details

#5 Are fuelled by fun

Who do we need in our crew?

The Customer Service Team Leader (In-house we refer to it as Assistant Sales Manager) role is a challenging mix of hands-on action and strategic leadership.

You will lead a team of Events Coordinators by delivering coaching where needed to drive the department to success.

We're looking for someone who's as energetic as they are organised; a problem solver with a passion for providing exceptional customer service.

What we need from you

2+ years Inbound call centre experience
Proven Management experience
Strong attention to detail
Sales and KPI focused with a track record in delivering results
Weekend availability, either Sat or Sun (You will have a day off in the week)

What will I be doing?

Running the day to day of the team
Driving the team KPIs.
Conducting 121s with staff on a monthly basis
Ensure customer service levels are maintained through monitoring and reviews.
Supporting the Head of Sales with ad hoc queries.

Why join TeamSport

Competitive salary and benefits package.
Be part of a fastgrowing company that values innovation and excellence in the gokarting industry.
Exciting and dynamic work environment surrounded by fellow gokarting enthusiasts.
Opportunities for career growth and advancement within a progressive organisation.
Employee discounts on gokarting sessions and other company offerings.