Customer Service Advisor - Epping, United Kingdom - Camfaud Concrete Pumps Ltd

Camfaud Concrete Pumps Ltd

Verified Company

Epping, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Camfaud Concrete Pumping Limited

Customer Service Advisor / Hiredesk Controller

Salary:
£28,000 - £33,000 per annum depending on experience

Hours:

Shift patterns to include 07:00 - 16:00 and 09:00 till 18:00 Mon - Fri and one Saturday in four 07:00 - 12:00 (depending on staffing requirements).

Pension:
Auto-enrolment

Annual leave: 20 days + bank holidays

Job Spec -
Customer Service Advisor / Hiredesk Controller

If you are an enthusiastic team player and have experience working under pressure in a busy office, ideally in a Construction, Supply Chain, Logistics related environment this could be the role for you.

Your duties will include:

Responsible for ensuring the hire board is kept up to date and jobs are appropriately allocated
Ensuring all quotes are accurately produced for each individual hire
Following up with customers to confirm bookings
Sending out job notifications to Operators via ROTG
Obtaining the relevant information at point of booking, including purchase order and card payment if required
Producing accurate working sheets for the invoicing team to invoice the customer
Ensuring all timesheets have been obtained and saving these for the invoicing team
Managing any queries
Continuously reviewing processes for improvements.
Supporting the Hiredesk Manager with projects and other adhoc tasks.
Solid background in customer service
2+ years previous hire desk experience
Good IT skills and working knowledge of all Microsoft packages
Positive attitude and strong work ethic
Excellent accuracy and attention to detail
Confident, friendly, and professional telephone manner
Able to work well under pressure and manage a busy workload

The Company
Camfaud Group is the largest concrete pump hire company in the UK.

Camfaud Group employs over 300 staff across various depots across the UK and due to our continued expansion, we are actively seeking Hiredesk Controller to join our team in Epping.

Role ref:
Customer Service Advisor / Hiredesk Controller

Salary:
Up to £33,000.00 per year

Ability to commute/relocate: