Customer Support Officer - Treforest, United Kingdom - Wales & West Utilities
Description
Salary:
£32,013
Customer Support Officer
Salary:
£32,013 - £36,584
Business Area:
Project Management Office
Location:
Treforest
Contract Type:12 Month Fixed Term Contract
Working Pattern:37 hours per week, Monday - Friday
Closing Date for Applications: 26th February 2024
Who are we?
WWU is a gas distribution business that services the gas infrastructure across Wales and the south-west of England.
We serve our customers and communities with safe, reliable, and affordable energy services whilst investing to create a sustainable future to deliver our carbon-free vision for 2050.
What we're looking for:
We are looking for a Customer Support Officer to join our team in South & West Wales area (there is an opportunity to based at either our depot in Llandacy or Treforest).
You will be responsible for communicating face to face with our customers before, during and after planned essential gas pipe upgrade work affecting their homes.
You will work collaboratively with operational teams on site to ensure the work is completed as efficiently as possible with minimum disruption to our customers.
You'll also identify priority customers who require extra assistance during our work and put arrangements in place to minimise the inconvenience to them and deal with customer issues as and when they ariseWe'll trust you to:
- Attend regular planning meetings with the Operations Controller and Programme Controller
- Promote the priority service register sign ups with eligible customers
- Record and feedback accurate and relevant information to key stakeholders involved in delivering the customer experience
- Support formulation and delivery of communication strategy on high profile projects (e.g. attend customer drop in centres, planning meetings etc.)
- Build strong rapport with operational colleagues to deliver the customer journey effectively
You'll need to have:
- The ability to thrive in a dynamic target driven environment
- Experience in a customer service role and confidence in dealing with customers
- Excellent negotiating, communication and organisational skills
- Full driving license (essential as regular travel is required with occasional overnight stays)
We would also love to hear about anything else you feel you could add or bring to the role
What's in it for you?
- A starting salary of £29,423 rising to £33,62 25 days annual leave plus bank holidays
- Retirement Savings Plan (pension) with Aviva: 5% employee contribution, with WWU doubling your contribution at 10% totalling 15%
- 14 x salary Life Insurance linked to membership of the Retirement Savings Plan
- Access to our Financial Wellbeing Programme allowing you to manage your benefits flexibly to suit your financial needs
- Enhanced pay for parental leave
- Retail discounts and cashback scheme
- Annual salary review and discretionary bonus
- Company Sick Pay
- Inhouse Occupational Health Team
- Employee Assistance Programme
- Comprehensive training
Wales & West Utilities is a values-based business.
Interested?
If you think you'd make a good addition to the team, we would love to hear from you
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