Senior IT Analyst - City of London, United Kingdom - Larbey Evans

Larbey Evans

Verified Company

City of London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A top US law firm based in the heart of the city is looking to hire a new Senior IT Support Analyst on an initial 6 month FTC, to support the users in the London office with additional support to European and Asian offices.

The role is to work on a rotaof 8am - 4pm and 9.30am - 5.30pm, based 5 days in stunning offices in the city.

A salary of up to £49,000 is on offer plus overtime.

Responsibilities will include:

Ensure endusers have satisfactory level of support by enforcing SLAs for IT support (Help Desk).
Extend first level support on hardware, software, and connectivity issues.
Plan, direct and assure the timely completion of the work at the required level of quality to meet the long and shortterm needs of the firm.
Create and communicate a clear definition and understanding of the work requirements and goals as well as any constraints in terms of time, policy, cost, or quality.
Analyze problems, formulate solutions and alternatives, decide on the solution, and identify the work task that must be completed to achieve the expected results.
Assign the tasks to group members, arrange for assistance required from other IT/business groups and working with a project plan to achieve the goals.
Superior sense of ownership and urgency with the ability to triage incidents, problems, tasks.
Maintain hardware and software inventories through standard asset management systems and procedures.
Setup and host conferences at the office, and on occasion, at an outside venue.
Superior troubleshooting skills with the ability to think quickly to get the customer up and running while multitasking on other activities.
Install and support computer, printer, office phones, and peripherals as needed.
Coordinate desk moves and new office setups.
Expert ability to communicate clearly and concisely with Firm employees, clients, and vendors.
Infrastructure changes as and when required including racking of routers and switches.