Building Manager - Basingstoke, United Kingdom - RM Group Holdings Limited

RM Group Holdings Limited

Verified Company

Basingstoke, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary:
circa 35K plus benefits.

Great opportunity to join a fantastic company.

Hours:

Free onsite parking.

Objectives:

To pro-actively manage and market a commercial office centre to ensure:

Excellent delivery of customer service and customer satisfaction.
Strong sales results.
Rent roll and occupancy are maximised through the delivery of onsite initiatives.
A strong community network is built and maintained.
High standards of presentation and maintenance of the building.

The role...

Customer Service

Be the first point of contact for visitors and customers by maintaining a public presence within the building.
Provide first class customer service to all customers, and visitors to the building.
Engage with all existing customers, and potential new customers to strengthen and grow good customer relationships by understanding their business and getting to know them.
Ensure all day to day customer needs and complaints are handled quickly, efficiently and to ensure total customer satisfaction.
Manage and process customer journey from move in, throughout tenancy to move out (including contractions and expansions).
Ensure all reception/admin requests are well managed.

Sales

Ensure all sales enquiries and negotiations are dealt with.
Encourage sales by conducting viewings for unplanned walkin's in.
Selling the benefits of the building and the space, explaining the terms and maximising other added value services i.e. meeting rooms etc.
Familiarisation with competing sites and services in the local areas.

Staff Management & Training

Responsible for managing the onsite teams, including recruitment and training ensuring that workloads and tasks are appropriately delegated and monitored.
Carry out staff appraisals in line with Company policy.
Set, monitor and regularly review team performance and objectives.
Encourage good communication, team work and an entrepreneurial and motivating environment.

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Marketing, Community Management and Sustainability:

Encourage inter-customer trading events through company network.
Host networking events to create and forge new relationships with potential customers and relevant stakeholders.
Use relevant social media platforms (i.e. Twitter) to increase awareness of both customers and the Centre in the wider community in accordance with company policies.

Building Management

Responsible for the overall management of the Building.
Work effectively with the Facilities Management team to ensure high standards of presentation and maintenance.
Responsible for ensuring compliance with Health and Safety policies and procedures, and all associated statutory requirements throughout the centres.
Responsible for arranging emergency/reactive works and liaising with the Facilitates Management team to implement.
Responsible for customers moving in and out, including management of the dilapidations process and office preparation in line with Company Procedures.
Ensure that all customers are complying with the lease terms.
Full implementation of the Centre Procedures.

Finance

Liaise with management to maximise occupancy and rent roll.
Prepare, manage and review all rental budgets with management team.
Work with Facilities Management and other colleagues to manage service charge budgets.
Responsible for dealing with arrears prior to handing over difficult cases to Credit Control team.
Responsible for the purchase card expenditure and site master keys.
Responsible for managing Business Rates expenditure ensuring optimisation in the reduction of payable rates.
Responsible for generating Purchase Orders and Sundry invoices as required.