Global Service Architect - Uxbridge, United Kingdom - Canon

Canon

Verified Company

Uxbridge, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Canon EMEA is looking for a Service Architect to join the Global Services and Solutions team and take lead for the pre-sales & sales enablment projects.

As Services lead you will contribute in the development of international client opportunities and projects in addition to development and support of internal best practice.

What we give:

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us.

You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

In addition to a salary of between £57,000 - £69,000 depending on experience, you'll be eligible for a performance-based bonus of 10%.

We have recently implemented a new range of flexible benefits including a strong contributory pension plan, private healthcare, life cover, an Employee Assistance Programme plus employee discounts on Canon products.

Canon also champions hybrid working and a flexible working policy, with a minimum of 25 days holiday per year. Lastly, you'll find that Canon encourages continuous Learning and Development with a wide range of resources and support available on demand

What we ask:

As our Global Service Architect you will:

provide pre-sales service expertise to the sales teams and customers during the International and Global sales process for Enterprise level customers
Collaborate with Global Account Directors and sales teams to develop a sales strategy for recommended solutions and services to meet enterprise customers' requirements.
Identify additional sales opportunities, innovative and continual improvement for existing Global Enterprise customers
Lead and manage the transition of services, deriving from Canon's global service catalogue, to customer environments
Maintain an uptodate and comprehensive industry knowledge of Global Enterprise level service architecture, security and service design practices
Understand and document international client services requirements, design the corresponding service architectures and analyses in line with Canon's services portfolio, customising where required for a best fit services architecture.
Support and enable a smooth handover of service design to service implementation and support teams within the european countries and other global regions.
Drive development of best practices, capabilities and knowledge sharing with the EMEA Service Architect community and with other global regions, mentoring Service Architect resources in European offices where needed

You will need:

You will have:

Proven skills in presenting customer facing presales opportunities and managing customer workshops in an international Enterprise level customers environment
Proven capability being part of international projects involving Fortune 500 customers, leading internal and external teams transitioning complex global enterprise service architectures to BAU
Detailed working knowledge of IT (managed) service management processes and service (desk) functions, acting as an authority towards internal and external senior IT representatives
Expert service knowledge relating to international services portfolio
Knowledge of additional european language beneficial

Further Information:

This role is based at our offices in Stockley Park on a hybrid basis, working 3 days per week in the office.

Do you match with this role? Do not hesitate and apply You will be part of an energetic and innovative environment with more than 50 different nationalities.

Salary:
between £57,000 and £69,000 dependent on experience plus 10% bonus

Here are some of the benefits we offer

Annual Bonus and annual pay review
25 days of personal holiday per year
Excellent Pension Plan
Healthcare and wider medical plan
Discounts on Canon products
Flexible benefits policy
Free parking on site
Subsidized restaurant and Costa Coffee on site too

LI-Hybrid

LI-FC1

Canon is an equal opportunity employer.

Canon recruits, employs, trains, compensates and promotes regardless of race, religion, national origin, sex, disability, age, veteran status or other protected status as required by law.

At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.

Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.