Customer Service Manager - Berkshire, United Kingdom - iRecruit Partners Ltd
Description
POSITION:
Customer Services Manager
RESPONSIBLE TO:
Head of Operations
LOCATION:
Berkshire with flexible working from home
Are you pro-active with a customer centric attitude and wanting a challenge? My client is seeking a new team member who is keen to learn and be at the forefront of delivering a great customer experience.
Key responsibilities of the role:
Schedule Management
- Scheduling of course dates for either public or client specific dates.
- Booking external trainers for the delivery of events
- Careful management of the costs associated with delivering training.
- Advertising and promoting course availability, liaising with the Marketing Manager or Sales teams as appropriate.
- Managing changes to course dates, venues and cancellations as appropriate.
- Ensuring that both client and consultant trainer specific needs are considered and catered for at all times.
Course Administration
- Arranging training materials and facilities for courses.
- Liaising with Sales and or Clients to book cohorts of delegates onto training courses and exams.
- Issuing Joining Instructions and precourse reading for corporate courses.
- Managing changes to exam dates, venues and cancellations as appropriate.
- Advising clients of exam results and sending certificates.
Stakeholder / Client support
- Receiving and answering verbal and written queries received from clients and internal staff in a timely manner.
- Working with the Account Managers/Programme Manager to agree and resource training schedules for large programmes.
Finance
- Liaising closely with the finance team to facilitate end of period reconciliation processes and credit control.
- Providing Management Information internally and externally for public and client specific courses as required.
Other
- Other duties to include holiday and absence cover for colleagues in the operations team and as directed by the Head of Operations
Do you have:
Skills:
- Use of software including ideally Microsoft Excel, Word and Powerpoint. Ideally familiar with the use of database packages.
Qualifications:
- Educated to GCSE standard including English and Mathematics.
Personal Attributes:
- Selfmotivated with good organisational skills and able to fit into a diverse team of people.
- Be able to operate interdependently; this will include the ability to operate in a fast moving and challenging environment, deliver to tight deadlines and the ability to identify and resolve problems at all stages.
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