Administrator (Waste Services) - South Shields, United Kingdom - The Jeya Group Ltd

The Jeya Group Ltd
The Jeya Group Ltd
Verified Company
South Shields, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

We are looking for Administrator that will contribute towards the provision of a high-quality Commercial Waste Service by providing support in terms of credit control and customer service.

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You will be responsible for delivering a high quality, customer focussed service


You must:
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  • Develop and maintain relationships with business and trade customers.
  • Liaise with trade customers, processing all account documentation to ensure customer satisfaction and retention.
  • Ensure Duty of Care paperwork is produced for all customers in order to meet legal requirements.
  • Assist the Senior Credit Controller with invoicing and credit control, producing invoices in a timely manner and ensuring controls are in place regarding payment.
  • Arrange adhoc collections and invoices for business customers, providing all associated paperwork.
  • Maintain the customer database and ensure it is accurate and up to date.
  • Manage and distribute Round Lists for the crews and ensure they are kept up to date with new customer information etc.
  • Setting up appointments with trade customers.
  • Triage customer feedbacks for both the commercial and noncommercial side of the Service, providing solutions and escalating more complex feedbacks as appropriate.
  • Undertaking any support duties as necessary for Waste Services as a whole, including general administrative tasks such as filing, photocopying etc.

You will consistently demonstrate the personal qualities and behaviours required of a Commercial Development Assistant


You must:

  • Lead by example in reflecting the Councils values of respect and dignity in the daily contact with staff, partners, stakeholders and customers.
  • Take responsibility and accountability for your own performance.
  • Consistently strive towards improving the quality of the service being delivered.
  • Effectively work with fellow employees across the Council to promote partnership working, exploit synergies and promote successful service outcomes.
  • Treat team members, customers and colleagues with respect and dignity.
  • Work in a positive and cooperative manner with other members of the Team.
  • Treat fellow team members, customers and colleagues with respect and dignity.
  • Contribute positively to team meetings.
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You will be responsible for making a corporate contribution


You must:
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  • Assist in ensuring that all policies, practices, legislation and codes of practice are adhered to.
  • Ensure that information is properly communicated.
  • Be committed to equality and diversity policies.
  • 4 GCSEs grade A-C or equivalent relevant experience working in a trade waste accounts environment
  • Experience of maintaining excellent business customer relationships.
  • Experience of keeping and maintaining accurate records.
  • Significant experience of using Microsoft word and excel
  • Experience of working in an administrative environment.
  • Experience of delivering excellent customer service for both residents and business customers.
  • Excellent IT skills and use of systems such as Microsoft office.

Salary:
£11.39 per hour
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