Customer Change Agent - Walsall, United Kingdom - Walsall Council

Walsall Council

Verified Company

Walsall, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Change Agent - Ref: RT17923

Salary:
G10 £42,403 - £47,420 per annum.
Hours: 37 hours per week

Term:
Permanent

At Walsall Council, we believe that people are at the heart of everything we do.

In our work, the way we listen and respond to our customers and colleagues will decide the way we grow and bring Council's vision to life.

To succeed, we must push the boundaries of customer service and added value -outstanding is the new standard and the new routine.

Using evidence-based insight into solving problems, managers will create an environment that supplies opportunities for all individuals and communities to fulfil their potential.

We now have an exciting opportunity for a Customer Change Agent to join our team, in Customer Engagement.

As leader of people, as a manager you will:

Work collaboratively to develop strong working relationships and supply a bridge between the council and the communities it serves.
Embrace change and strive for improvement continuously.
Provide value for money to ensure services are delivered in a prompt fashion, combining sustainability with quality
Challenge the status quo, enable, and empower, act with integrity
Together services that the people of Walsall will be proud of.

The main purpose of this job is to help our Customer Engagement Lead to:

Empower staff.
Improve services to customers.
Reduce costs.

You will support the Customer Engagement team by managing collection of data, establishing and monitoring performance measures.

The Customer Change Agent will collaborate with staff at all levels to ensure that measures data is collected, analysed, and used to:

Identify how best to help residents (where and when they need it)
Reduce the cost of delivering services.
Remove failure and waste in systems.
Work with leaders to develop relevant strategic and operational measures, overseeing data collection and managing its use to help transform service delivery within Customer Engagement.
Identify, commission, and monitor internal and external research studies to help understand system pressures that may impact on current or future service delivery.
Develop/support and promote a strong customerfocussed performance culture within the service team, ensuring the provision of cost effective, efficient, highquality services to the Council, its members, and its departments in line with their identified needs.
Use data and flow analysis to help understand customer demand, capacity in the current system, and the capability needed to fully meet customer demand

Take responsibility to produce key strategic documents and statutory returns.
Present measures information and communicating key findings to a wide range of audiences (including staff, councillors, service users and other key partners).

View Job Description and Employee Specification