Registration Renewals Officer - Sheffield, United Kingdom - Social Work England

Social Work England

Verified Company

Sheffield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Social Work England are the specialist regulator for social work in England, focused on enabling positive change in social work.

Every day, social workers support millions of people to improve their chances in life. We are taking a new approach to regulating social workers in their vital roles.

We believe in the power of collaboration and share a common goal with those we regulate - to protect the public, enable positive change and ultimately improve people's lives.

We are looking for customer focused and conscientious officers to be part of a team that is responsible for the registration of qualified social workers and ensuring that the register is up to date and accurate.

The team also provides advice and guidance to all people who contact Social Work England.

What you will do

Identify, request, and obtain information relevant to the renewals process. Actively manage and followup requests in a respectful and sensitive manner.
Ensure timely assessments by prioritising work independently, managing your own workload and using initiative and problemsolving skills to manage competing demands.
Develop and maintain effective working relationships with internal and external stakeholders by providing consistent and quality customer service, tailoring correspondence to meet the requirements of the recipient.
Manage large quantities of personal and sensitive information in accordance with data protection legislation and our data management policies and procedures.
Ensure the accuracy and integrity of the Register of Social Workers in England in accordance with Part 3 of the Social Workers Regulations
Collect payments for renewal to the Social Work England register, including the regular chasing of outstanding payments and reconciliation of payments received
Ensure that all work is carried out within set key performance indicators (KPIs) and service level agreements (SLAs)
Ensure complaints are responded to effectively and efficiently in accordance with Social Work England's complaints policies and procedures.
Be a change champion, assisting with implementing change within the team, by creating and collaborating with colleagues to improve processes, guidance, and communications.
Carry out any such other reasonable duties as may be assigned from time to time.

Your skills, knowledge and experience

Excellent written and verbal communication skills, ability to draft clear and comprehensive correspondence and to present information clearly in telephone discussions or written correspondence.
Ability to work well in a team with a proactive, collaborative, and reliable approach to teamwork, and strong personal resilience.
Commitment to continuous service improvement: both in suggesting new, more efficient ways of working and in learning and following improved ways of working.
Ability to work under pressure in a busy, demanding, environment using prioritisation and organisational skills when managing competing deadlines.
Ability to deal discretely and sensitively with confidential and personal information including details of health and character, financial details, and convictions.
The ability to creatively troubleshoot, identify and resolve problems
Commitment to ensuring quality and accuracy of work.
Strong customer service skills, and the ability to deal sensitively and effectively with a range of stakeholders, managing their needs and requests in a timely manner.
Ability to work crossorganisationally, working well with others and responding positively, creatively, and supportively to a variety of colleagues while maintaining high and consistent standards.
Commitment to own training and development and induction, training and mentoring of colleagues.
A proven role model for respectful, open, and honest behaviour including a demonstrable commitment to equality and diversity in service delivery.

Details

Job type: Permanent
Salary: £23,512 per year, rising to £24,548 per year after successful completion of a 6month probationary period.
Benefits: flexible working, contributory pension, life insurance and benefits portal
Assessment date: The afternoon of 4 July 202
Interview date: 6 July 202
Start date: 14 August 2023

Application

Salary:
£23,512.00-£24,548.00 per year

Benefits: