Administrator - Cambridge, United Kingdom - Cambridgeshire and Peterborough NHS Foundation Trust

Cambridgeshire and Peterborough NHS Foundation Trust
Cambridgeshire and Peterborough NHS Foundation Trust
Verified Company
Cambridge, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

The Neuro Rehab service is currently looking to recruit an enthusiastic and motivated part-time Administrator to work in our Cambridge Admin Hub in Cambourne.

The role is a permanent contract working 25 hours per week.

The post holder will have excellent communication, organizational and customer service skills.

If you are looking for a new challenge to be part of a growing, innovative service then we want to hear from you.


We have 4 Integrated Care Admin Hubs based in Cambourne, Huntingdon, Peterborough and Fenland providing administrative support for Neighbourhood Teams, Specialist Services and Mental Health Teams.

The main principle of the Admin Hubs is to ensure the provision of a professional and competent service, as well as offering excellent customer care to patients, their families, and colleagues.

We aim to do so by ensuring professional leadership, excellent training and development opportunities for admin staff and standardized job descriptions.


We are looking for someone who is self-motivated and works well within a small team whilst being able to work independently.


Cambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.


Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community.

These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.

Please refer to the attached Job Description and Person Specification for full details of responsibilities.

  • Word processing of all forms of correspondence, reports and summaries that are required by the team.
  • Answer all telephone calls within the defined timeframe.
  • To use effective telephone techniques to healthcare professionals, patients, and other agencies in a quick and efficient manner.
  • Record information in the chosen software timely and accurately.
  • Manage all calls in a controlled and professional manner.
  • Deal with difficult callers in a calm and professional manner.
  • Any data that is taken/shared as part of a phone call or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.
  • Undertake diary management for clinicians and/or managers, as required.
  • Organise clinics and associated appointments for clinics, using appropriate brought-forward systems to manage work.
  • Organise team/ward meetings, take, transcribe, and distribute minutes accordingly as required.
  • Provide operational support to colleagues, and supervision of Band 2 administration staff within the team, if required, as directed by Line Manager.
  • Deal with staff and service user requests that may be part of a cash office function as and when required, and in accordance with Trust procedures.
  • Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
  • Maintain filing in both paper and electronic records, ensuring that it is always kept up to date. In accordance with Trust procedures, track and receive notes in a timely manner.
  • Ensure good customer service by providing a professional and effective telephone service, taking accurate messages, and providing information and signposting as requested and appropriate.
  • Undertake training of new staff as directed by Line Manager and/or other managers.
  • DVLA have a number of reciprocal arrangements with overseas countries, for further information please visit the DVLA website
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