IT Helpdesk Team Leader - Coventry, United Kingdom - Xpertise Recruitment Ltd

Xpertise Recruitment Ltd

Verified Company

Coventry, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

IT Helpdesk Team Leader - Coventry - £35k - £40k - Manufacturing

IT Helpdesk | Vivantio | Office 365 | ITIL | Active Directory | LAN | TCP/IP

Salary:
£35,000 - £40,000

Location:
Coventry
Are you an experienced IT helpdesk professional, looking for a new challenge in your career? Do you have demonstrable experience in assisting with the day to day running of an efficient and effective helpdesk? Have you previously acted as a technical escalationpoint for any issues arising that can't be solved at 1 st line level? Interested in working for an innovative and award-winning company who support the development of your career? If so, I have a fantastic opportunity for you

I'm looking to speak with individuals who can guide and support the helpdesk team in terms of their own development.

You will be able to demonstrate that you can develop and manage 3 rd party relationships, ensuring the company is getting value for money.

You must be able to manage skills resources to allow the business and other teams to assist with any business projects.

Key Responsibilities
Lead the helpdesk team, ensuring issues at all levels are logged, prioritised and resolved within agreed SLA's

Act as an escalation point for any technical and customer management issues

Offer support and guidance to the helpdesk team to aid their development

Ensure processes are adhered to when reporting on service delivery

Provide access control management, ensuring the right people have the right access to the necessary resources

Plan and provide IT skills resources to the wider business to ensure projects can be completed

Develop and manage 3 rd party relationships

2-3 years helpdesk experience

Driven to see issues resolved in a timely manner

Strong leadership and problem solving capabilities

Excellent organisational and collaborative skills

Desired experience with:

ITIL processes

Vivantio or other helpdesk management software

Office 365 and Active Directory

Windows Server

TCP/IP and LAN Networking

Telephony systems such as Mitel or Ring Central

Xpertise are acting as an employment agency and business