Selling Supervisor - London, United Kingdom - Ralph Lauren
Description
Position Overview- To demonstrate a true passion and respect for the RL customer, product and environment through acting as a brand ambassador. Consistently supervising the team to meet the business objectives through delivering the RL Experience.
- Build a rapport with the customer, identify their needs to Connect, Convert and Conclude the transaction through delivering the RL Experience
- To consistently achieve personal sales and KPI objectives
- To supervise the team to achieve their service, sales and KPI objectives
- Lead and promote teamwork through contribution to a team sales objective
- Exhibit pride through a positive demeanor, body language, personal presentation and dress standards in line with the RL expectations
- Create and foster a database of customers through the company clientelling tool
- To respect and adhere to the company Asset Protection policies at all times
- Efficiently process till sales transactions, holds, gift card sales, special orders, exchanges, refunds, credit vouchers and alterations
- Deliver a memorable fitting rooms experience whilst following all policies and procedures for fitting room service
- Ensure ease of the customer shopping experience through product presentation and overall store maintenance
- Actively participate in all merchandising activities including but not limited to: daily stock maintenance, replenishment ,product transfers, folding and floor changeovers in line RL standards
- Communicate product and customer feedback to managers and head office
- Deliver team meetings and trainings that inform, motivate and inspire the teams
- Give direction and guidance to the team in the absence of a manager and or when requested to do so
- Minimum of 1 year experience in a service industry
- Possess strong communication and interpersonal and influencing skills
- Be action orientated and solution driven to achieve results
- A desire to build relationships and promote team work
- To be ambitious to achieve management status
More jobs from Ralph Lauren
-
Sales Associate
Kent, United Kingdom - 3 weeks ago
-
Junior Machine Learning Engineer
London, United Kingdom - 3 weeks ago
-
Home Interiors Sales Associate- Full Time
London, United Kingdom - 2 weeks ago
-
Buyers Assistant
London, United Kingdom - 1 week ago
-
Head of Fp&a, Emea Retail
London, United Kingdom - 3 weeks ago
-
Senior Specialist, Transport
Watford, United Kingdom - 2 days ago