Customer Services Officer - Dartford, United Kingdom - SUEZ

Description

Type of contract

WHO WE ARE

Dets & Latis - part of the Normec Group is a leading organisation in the Testing, Inspection, Certification, Compliance (TICC) industry.

Our areas of expertise range from water, air and soil quality to fire safety, food safety and management systems. Normec tests, inspects and certifies so that organisations can innovate safely, quickly, efficiently and cost-effectively.

Our mission remains the same as that of the small organisation that saw the light of day in 2015:
we want to support innovation in an ever-changing world. That way, our clients can safely continue trailblazing the way forward. Together with our clients, we see or create opportunities


WHO ARE WE LOOKING FOR

SALARY: 22, MONTH FTC


LOCATION:
Crayford


WORKING PATTERN:
Monday-Friday 09:00hrs to 17:30hrs. Plus 1 Saturday in every 5 weeks

COMPANY BENEFITS:
company funded 1% benefit allowance, 2 wellbeing days, pension, enhanced parental leave, 28 days holiday, bank holidays.


PURPOSE OF THE ROLE/DESCRIPTION:

The efficient management and resolution of customer queries and the provision of a high-quality service which is fundamental to the business philosophy of the Company.

The Client Liaison Officer (CLO) will be responsible for managing all of the day-to-day administration of their designated client group.

The CLO will build relationships with their customers and understand the dynamics of their businesses and structure of each respective client.

MAIN RESPONSIBILITIES:

Manage inquiries for the designated client group.

Escalating queries which are outside the technical abilities of the CLO, passing on the query to the appropriate member of staff and informing the client of progress.

Manage customer complaints for the designated client group, ensure that all customer complaints are logged and investigated.
Oversee delivery and receipt of samples and their booking in.
Manage contract reviews to ensure the correct analysis is completed and sample information is correct.
Liaise with the respective laboratory managers to ensure completion of work.
Issue interim and final certificates following client's requirements.
Manage client price-books and prepare quotations where applicable.
Investigate new requests and discuss with the sales team where applicable.
Prepare monthly reports for designated client group listing sample numbers, customer complaints and inquiries.


GENERAL:

At all times to work in a way that demonstrates Latis Scientific Limited's business methods.
To listen to and relay market intelligence.
Maintain high standards in terms of personal appearance conduct and respect of Company property.


Which skills and experiences you will need to succeed in this role?

EXPERIENCE REQUIRED:

Data entry


ADDITIONAL SKILLS REQUIRED:

Excellent customer service skills.
Good working knowledge of Excel, Word and PowerPoint.
Good organisation skills.


BU:

SES