Tenant Liaison Officer - London, United Kingdom - SUPERIOR RECRUITMENT GROUP LIMITED

SUPERIOR RECRUITMENT GROUP LIMITED
SUPERIOR RECRUITMENT GROUP LIMITED
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Main Job Tasks and Responsibilities

Responsibilities:


  • Be the point of contact for residents
  • Manage any queries or complaints in a timely manner
  • Attending and contributing to operational meetings
  • Oversee the complaints procedure ensuring complaints are dealt with quickly and effectively
  • Working with site management team to keep residents fully informed
  • Liaise and support residents throughout planned maintenance
  • Identify any special needs or circumstances of individual residents
  • Maintain records in line with company procedures ensuring compliance with GDPR

Requirements:


  • Previous experience of providing high level customer service to members of the public
  • Ability to interact sensitively with others
  • Using computers and computer systems to enter data, or process information
  • Effective complaints handling skills
  • Proactive, selfmotivated and knows when to seek guidance
  • Ability to work alone and as part of a team to achieve common objectives
  • Experience within construction industry and in a liaison/housing role
  • Experience of scheduling local authority domestic heating installations

Compliance

  • To ensure understanding of the company's quality and environmental management systems and to work according to their requirements.
  • To be aware of the environmental aspects and impacts relevant to the work of the job holder as well as ensuring compliance with any environmental legislation that is applicable to the job.
  • Ensure all activities are GDPR compliant.
Also do any ad-hoc duties within the business when necessary.

**_You must have a driving license and access to your own vehicle._
More jobs from SUPERIOR RECRUITMENT GROUP LIMITED
See all jobs of SUPERIOR RECRUITMENT GROUP LIMITED