Client Account Support - Victoria, United Kingdom - Modus Workspace

Modus Workspace
Modus Workspace
Verified Company
Victoria, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We are


Platfform Ltd is a specialist furniture consultancy offering a broad range of services to their clients and the wider A&D community.

It is part of the Workplace Futures Group (founded 1991) and as such benefits from the latest research and experience into working practices.

Platfform's mission is to understand what a client organisation needs to do in their place of work and to identify products that best support those activities.

We are a business of high integrity and mutual respect. We do not believe in hierarchy; instead, we aim to empower you to do your best work.

In an industry that often puts profit ahead of everything, our priorities are different:
happy clients and pride in our work.


Your focus will be to

Assist client

  • Effectively communicate with clients and internal teams to comprehend project requirements.
  • Leverage extensive knowledge of furniture manufacturers to inform product options aligned with project needs.
  • Present strategic alternatives to address budget constraints, design limitations, and other influencing factors.
  • Confidently articulate furniture proposals to client.
  • Generate precise quotations and compelling presentations for new project opportunities.
  • Conduct furniture showroom tours for potential clients, showcasing proposed products with confidence.
  • Track and manage projects and opportunities, providing weekly reports to the Managing Director.
  • Ensure smooth project handovers to clients upon installation completion, prioritizing client satisfaction.
  • Collaborate within the Platfform team and work autonomously on various projects.
  • Efficiently liaise with suppliers and clients regarding deliveries and installations.
  • Attend onsite for selected deliveries and installations to guarantee seamless execution.
  • Perform site surveys to assess current layout and advise client/designer on options for day2 work.
  • Demonstrate agility in resolving issues promptly and costeffectively, minimizing disruption to the client.
  • Address snagging issues swiftly and effectively, ensuring mínimal disruption to the client.
  • Manage key account installations, cultivating strong working relationships with clients.
  • Conduct small furniture audits as part of ongoing account maintenance and improvement.
  • Maintain and nurture relationships with existing corporate accounts for sustained business opportunities.
  • Exhibit a customer serviceoriented approach, handling all customer service aspects and administrative tasks confidently.
  • Provide sales support by participating in internal and external sales initiatives.
  • Work autonomously as a confident allrounder, balancing Day 2 works, customer service, and sales support.

You will bring to the table

  • Exceptional communication skills, both verbal and written, for effective interaction with clients, internal teams, and stakeholders.
  • Strong attention to detail
  • Indepth product knowledge of key contract office furniture manufacturers, demonstrating expertise in making informed product choices.
  • Excellent presentation skills, capable of confidently presenting to both individuals and groups.
  • Innovative and enthusiastic, with the ability to work collaboratively in a team environment and independently.
  • Strong organisational skills, ensuring efficient project coordination and management.
  • Effective time management skills, ensuring deadlines are met and projects are delivered on schedule.
  • Proficient in Microsoft Outlook, Excel, Word, and PowerPoint for seamless document creation, communication, and data analysis.
  • Sound understanding of furniture installations, with the ability to think quickly and resolve issues efficiently, minimizing disruption to the client.
  • Clear and concise communication abilities, facilitating effective liaison with onsite teams and clients as required.
  • Practical and technical knowledge of furniture products, enabling informed decisionmaking and problemsolving.

We will bring to the table

  • Industry leading salary
  • Company pension scheme
  • 26 days annual leave + bank holidays
  • 365/27 GP Service via Doctor Care Anywhere
  • Death in Service
  • Season Ticket Loan
  • Cycle to Work Scheme & Electric Car Scheme
  • Company social events throughout the calendar year
  • Annual company summer trip
  • Reward & Recognition scheme
  • Opportunities for CPD
  • Inhouse Personal Development & Training
  • Employee Mental Health & General Wellbeing.
- . and many other company benefits & perks_


Salary:
£40,000.00-£45,000.00 per year


Benefits:


  • Company pension
  • Free parking
  • Onsite parking
  • Work from home

Schedule:

  • Monday to Friday

Application question(s):

  • Do you have an Indepth product knowledge of key contract office furniture manufacturers? (Please respond with a Yes or No)
  • Are you experienced working in the Furniture / Design and Build industry? (Please respond with a Yes or No)

Work authorisation:

  • United Kingdom (required)

Ability to Commute:

  • Victoria, Gr
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