Booking Administrator - Burton-On-Trent, United Kingdom - Blue Arrow Ltd

Blue Arrow Ltd

Verified Company

Burton-On-Trent, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Bookings Administrator - Swadlincote
Pay - £11.44
Hours - Flexible Hours Monday - Friday day time shifts you can stick to one shift
Please note this is a temporary position which can lead into a permanent role.

Are you seeking an opportunity to work with a rewarding & growing company, that puts its patients & people first.

A leading provider of homecare is looking to add to its bookings team with immediate positions

Customer focus

If you always put the customer first and have a passion for helping people and creating an outstanding customer experience, then you could be the perfect fit for this role of Bookings Administrator.

Your natural telephone manner and people skills will be highly valued by your customers, team mates and manager in this role.

General skills

You will have:

The ability to make outbound follow up calls to expectant patients - it is important to note that these are not cold calls of any sort, they are follow up calls to patients who are waiting to be booked in for an appointment.

The ability to work unsupervised and deliver quality work across multiple tasks within required deadlines
Excellent communication - oral and written and a good telephone manner
Excellent listening skills
An ability to be empathetic to the customer
Have a natural desire and passion to help customers and come to an efficient resolution with an ownership of the customer's problem
Ability to work between multiple operating systems
Basic computer literacy and keyboard skills
A good knowledge of basic Microsoft Word, Excel and familiarity with using the internet
Personal traits

As a Bookings Administrator you will be:
Efficient and accurate in your work
Positive and approachable in your manner
A good team player
Enthusiasm to develop your skills and knowledge
Adaptable to change and willing to embrace new ideas and processes

Main Duties/Responsibilities

In this role you will:

Complete telephony, digital and adminbased tasks to service customer queries
Making outbound calls to patient listings, booking them in for appointments.
Provide an outstanding service experience to customers by managing various inbound queries that could relate to anything specific to the business, team and/or sector you're working in
Ensure you are providing each and every customer with an enjoyable customer service experience, by providing a high level of customer care and attention at all times

As a representative of the company, you will contribute to the lasting impression a customer will have and so it is important that you consistently demonstrate the values and behaviours of the business you're working for to ensure their service experience leaves a positive lasting impression

Build longlasting professional relationships with customers that will exceed their expectations and you will demonstrate this in managing both inbound and/or outbound customer queries
Take ownership of customer problems, solving them at first point of contact and escalate when required
Complete data entry and processing; you will maintain data entry protocols and carefully record other information throughout your day
Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues
Attend meetings with your team members and supervisor

Qualifications/Licences/Certifications/Experience
No formal qualifications or certificates required

Basic Maths, English and computer skills are required

Desirable:
Customer service experience, face-to-face or over the phone in any capacity.

Customer focus

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.