Customer Service Administrator - Hook, United Kingdom - Jansz Recruitment Solutions LTD

Jansz Recruitment Solutions LTD
Jansz Recruitment Solutions LTD
Verified Company
Hook, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

JRS are recruiting for a Customer Service Administrator for their manufacturing client who are based between Hook and Hartley Whitney.


As a Customer Service Administrator, you will support the manager with the day to day administration of a busy customer support team.


This will include ensuring the order lifecycle and lifetime support of the customer is delivered in line with the company strategies.

Our client is proud to be an employer of choice offering amazing benefits including a free lunch every day

Duties to include (but not limited to):

  • Champion the customer support system, ensuring all support requests are responded to within the agreed timescales and to the customer satisfaction
  • Process repair/maintenance orders in line with the Customer Promise
  • Provide day to day support to the internal stakeholders, agents and customers
  • Maintain accurate sales records as required
  • Coordinate with the customer/agents and internal departments when remote or onsite installation and training is required
  • Generate various weekly/monthly reports
  • Arrange the outward shipping of orders and supporting the Logistics Administrator when required (training will be given)

Required Skills:


  • Intermediate Excel
  • Previous experience within an administration / coordination role is desired
  • Previous customer service/facing role would be an advantage
  • Excellent verbal and written communication skills
  • Excellent attention to detail
  • Excellent time management
  • Must be organised, methodical, able to multitask
  • Experience of Sage 200 and Sage CRM would be beneficial but is not essential
Benefits included

  • Permanent Position
  • Salary up to £24,000 per annum
  • Company lunch provided
  • Working 40 hours per week
  • Profit share bonus scheme
  • Company fun days
  • Company pension
More jobs from Jansz Recruitment Solutions LTD
See all jobs of Jansz Recruitment Solutions LTD