Customer Service Advisor - Hitchin, United Kingdom - Tate Recruitment Limited
Description
We are recruiting for a temporary Customer Service Advisor for a prestigious Hitchin based organisation.This to cover sickness within the team for up to 4 weeks.
Hours Monday to Thursday: 8.30am to 17.00, Friday: 8.30am to 15.45.
This role is 100% office based in Hitchin.
A Customer Service Advisor is the key contact for the customer and is responsible for coordinating all aspects of customer service including order processing, quotation generation & follow up, delivery checks, technical enquiries and order expediting and delivering a world class level customer service to all internal and external customers.
Main Responsibilities of a Customer Service Advisor are:
- Reviews customer enquiries working with external sales.
- Processes customer orders in a timely and accurate manner
- As required liaises with the various internal departments throughout the order process to ensure
- Investigates customer concerns and records all relevant details on concerns database.
- Other ad hoc duties when required.
Person Specification for Customer Service Advisor:
- The ability to handle / manage customers professionally.
- High level of drive to set the highest possible customer service levels.
- The ability to work under pressure and meet tight deadlines.
- Must be able to communicate with people at all levels, both internally and externally
- To be able to work using own initiative and be selfmotivated.
- To be Flexible and a team player
Benefits include:
Weekly Pay
28 days holiday
Free on-site parking
Tate Rewards scheme - including store discounts.
Tate is acting as an Employment Business in relation to this vacancy.
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