Receptionist - Manchester, United Kingdom - The YClub Gym

The YClub Gym

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hours hours per week, over 5 days

To undertake clerical, administrative and sales/hire procedures and services as laid down.
To be competent with cash, cheque and credit card methods and the required changeover and end of day cashing up procedure.
To provide customer service to clients and promote an ongoing high standard of customer care.
To communicate with clients both personally and by telephone providing the fullest details of information as requested.
To promote membership of the Y Club by demonstrating effective communication, selling techniques and to assist in showing future clients and members the full facilities.
To liaise with the Reception Manager and his/her staff and all other departments within the Y Club and Castlefield Hotel on related matters.
To assist in all operational aspects of the day to day running of the club
To carry out all aspects of reception duties including the handling of fees, taking bookings and dealing with general enquiries.
To carry out hourly cleaning checks in changing areas when required.
To ensure a high level of hygiene and cleanliness throughout the club at all times.
To administer First Aid assistance as and when required.
To ensure that the highest standard of safety and security for all users and their property is maintained at all times.
Induct and supervise work placement staff as and when required.
Complete all areas of responsibility to required standards
To ensure the safe use of all machinery relevant to duties.
To comply with all aspects of Health and Safety as laid down in the Manchester YMCA Health and Safety Policy.
Achieve all standards set at appraisal.
Maintain confidentiality of information
Comply with all legislative and 'custom and practice' requirements
Assist in marketing of the club in terms of sales and promotion drives.
To carry out any other duties that are commensurate with the required skills of the post.
Any other duties as required by the Y Club Manager.

Safeguarding

To implement the YMCA Manchester safeguarding policy.
To report any safeguarding concerns to your line manager, to follow reporting procedures as outlined in the YMCA Manchester safeguarding policy.

**PERSON SPECIFICATION:
- *

To be personable, approachable and promote our reputation as Manchester's friendliest health club.
Maintain a high standard of personal presentation at all times including professional dress or uniform if provided.

Essential Requirements.

Good listening and communication skills.
Knowledge and experience of use of computers and till.
The ability to work under pressure, especially at peak usage times.
The ability to cooperate with colleagues to work as part of an effective team.
A flexible approach to working practices, including shifts.

Desirable Requirements

A current First Aid Certificate.
Any sport/leisure/recreation based qualification of GCSE or NVQ Level 1 or above.
Minimum one year's experience of working in a leisure or sport based environment.