Student Experience Administrator - Egham, United Kingdom - Study Group

Study Group

Verified Company

Egham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Contract type:
Part Time hours per week) - Permanent

Location:
Egham, Royal Holloway International Study Centre

Salary:
up to £13000 per annum

JOB OVERVIEW

The purpose of this role is to support international students in non-academic areas at our study centre, such as reception, induction, registration, finance, visa support, accommodation, welfare, and well-being.

By responding to student queries quickly and effectively, you'll help ensure their full engagement with the course and contribute to the International Study Centre's overall objective of preparing international students to succeed at Royal Holloway University.

You'll collaborate with teams and stakeholders both inside and outside the International Study Centre to provide students with a positive experience during their time here.

ABOUT THE ROLE

Provide a consistent, accurate and friendly approach and act as a first point of contact for the International Study Centre Reception for visitors, students, and staff, identifying problems that lead to poor service and contributing to the review of this service.
Manage Study Group and Royal Holloway University systems and databases to ensure that student details (registration and contact details) are inputted accurately and efficiently.
Support the Centre's E-Champ and Advanced Practitioner ensuring the Virtual Learning Environment is developing throughout the academic year, with a specific focus on the Virtual Reception.
Assist and support with creating agendas, recording, and distributing minutes at Centre meetings.
Ordering stationery, and refreshments, arranging catering, and requesting visitor parking permits.
Provide general student services advice including local and travel information, help with opening bank accounts, issue confirmation letters, ID cards, letter requests, Student cards, complaints etc.
To manage credit control of student course fees, running weekly debtors lists, liaising and communicating with internal stakeholders regarding student's course fees. Communicating with students regarding outstanding course fees and payment deadlines.
Assist the Head of Student Experience with the planning and implementation of induction, ensuring a positive Student Experience is achieved.
Support the Centre's UKVI Visa Lead with compliance processes, including accurate record keeping, chasing outstanding documents and reporting Biometric Residency Permit errors.

ABOUT YOU

Bachelor's Degree (desirable)
Working in an administrative, frontofhouse role.
Working with international students
Working in a Higher Education or Further Education environment
Using data management systems.

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential.

With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed.

Our global network of offices and university partnerships ensure that students receive the best educational services available.

Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes.

For successful applicants, the following checks will be conducted

Criminal Background Check (countryspecific), x2 References, ID and Right to Work checks as well as Education Verification.

We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace.

We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor.

We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.

WM8xLs8ngs