Bereavement Administrative Assistant - Stoke-on-Trent, United Kingdom - University Hospitals of North Midlands NHS Trust

University Hospitals of North Midlands NHS Trust

Verified Company

Stoke-on-Trent, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

We are looking for an experienced administrator with excellent interpersonal skills to join our small, supportive and busy team as an Administrative Assistant.

This is a permanent role based mainly at the Royal Stoke University Hospital (some flexibility is required).

Empathy and mental resilience
Strong communication skills
High level of attention to detail
Competent in using Microsoft Office and other computer software packages

The department of Bereavement & Medical Examiner Services is responsible for co-ordinating the administrative practicalities following a patient's death.

The team sensitively handle the administration of on average 3,800 adult inpatient deaths per year across the Royal Stoke and County Hospital sites, in addition to the sensitive management of pregnancy losses, stillbirths and deaths in early infancy.

As a Bereavement Administrative Assistant, you will provide comprehensive clerical and general enquiry support.

The main duties include responding to telephone enquiries from bereaved family members of deceased patients and Funeral Directors, processing information and providing advice in accordance with Standard Operating Procedures.

You will work proactively as part of a small team, assisting colleagues in organising the workload, carrying out various tasks that ultimately support the delivery of an efficient and compassionate service that is sensitive to the needs of the bereaved.

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we're highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford.

Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.

We are the specialist centre for major trauma for the North Midlands and North Wales.

We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential.

Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.