Software Support - Burnley, United Kingdom - Target Integration

Target Integration

Verified Company

Burnley, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the Company:
Target Integration is an emerging leader in digital transformation and digital adoption with extensive experience in business consultancy.

As experts in business process automation, we help empower our clients with insights and clarity.

From consultancy and migration to customisation and training, we enable them to optimise their operations and reporting, through the implementation of market-leading software.

With headquarters in Ireland and a global presence in the UK, USA and India, this is an exciting opportunity for an ERP Consultant to join a fast-growing organisation with ambitious plans.

We have a diverse team of creative individuals with a focus on personal development and continuous improvement, where everyone can influence the success of the business and help us reach our joint goals.

You will be responsible for supporting implementation and support projects in the UK. Primarily helping customers to use SAAS/Cloud/On-Prem Accounting/ERP Software in their business. Your
knowledge of accounting and manufacturing will be most important here.

Responsibilities

Review customer requirements by properly analysing their business processes (Inperson or Remote)
Map out their processes using Visio/equivalent tools
Provide the best solution to the problems of the customers
Implement software based on requirements gathered
Provide training to the customer (group or individual or video recordings) training can be inperson as well.
Respond to Support Tickets and provide solutions
Communicate with the customer to understand the requirements
Analyze customers' needs and business processes to map them properly in one of the software we provide.
Accompany customers in the full delivery cycle from software configuration to golive.
Coach customers on how to use the software efficiently through an individual (remote or inperson) session.
Deliver functional training sessions (prepare materials)
Follow and check the development done by developers before delivering them to clients

Must Have

IT & Business Affinity
Solution minded
Fast Learner
Bachelor's degree in (IT, Computer Science, Applied Computer Science, Finance, Engineering, and Manufacturing) or Chartered Accountant
Problem Solving

Nice to Have