Customer Service Advisor - Watford, United Kingdom - Workwell

Workwell
Workwell
Verified Company
Watford, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Job Purpose

Main Responsibilities

  • Making outbound calls to contractors as and when necessary
  • Ensuring that all contract information held on our systems is up to date and accurate
  • Administering and processing correspondence
  • Supporting our customer contractor base by supplying necessary documentation as required (Contract, P45/60, Timesheets etc.)
  • Ensuring that customers are kept informed of progress
  • Prioritising work according to defined service level agreements and the effect on the business
  • Adhering to the procedures defined for the Service Delivery team
  • Maintaining documentation and information relevant to the role
  • Representing the Service Delivery team in a professional manner to promote good customer perception
  • Assisting where necessary other members of the team in delivery of service
  • Ensure all queries are well documented and updated

Skills, knowledge and experience required

  • Team Player
  • Ability to build interdepartmental relationships
  • Multitasker
  • Good communication skills written and verbal
  • Ability to prioritise
  • Ability to demonstrate initiative
  • Confident and professional telephone manner
  • Proactive approach
  • Previous customer service experience

Hours and environment:
Full time, you'll work 37.50 hours per week, Monday to Friday. The business operates opening hours from 8am to 6pm Monday to Friday & 9am to 12pm on Saturday, you should be flexible enough to change your hours to suitthe business needs
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