Customer Service Advisor - Portadown, United Kingdom - Silverwood Recruitment

Silverwood Recruitment

Verified Company

Portadown, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor - Portadown - Hybrid Working Available

Our client, a successful energy firm based in the Portadown area have a requirement for a Customer Service Advisor to join their team on a full time permanent basis.

Key Responsibilities

To resolve problems to customer's satisfaction within agreed timelines, effectively and efficiently.
Logging of site visits, including organising part orders and delivery
Producing quotes
Maintain high accuracy in all aspects of order processing including processing of credit card transactions
To achieve KPI Targets as set by the Service Manager.
Develop new business opportunities and maintain a healthy pipeline for future sales.
Recording and tracking sales.
To develop and maintain a full knowledge of Kingspan's products and services.
Provide a high quality professional service to internal & external customers
Build and maintain key stakeholder relationships e.g. field engineers
To ensure procedures and compliance requirements are adhered to.
Any other ad hoc duties which may involve direct contact with other departments.
Maintain and promote a compliance culture throughout the organisation in order to ensure the highest levels of integrity, honesty and professionalism.
Promote the highest possible standards of health, safety, environmental, quality and product compliance, ensuring that compliance is an integral part of the business and our requirements and procedures.

Essential Criteria

Five GCSE passes (or equivalent) including English and Maths
Minimum 2 years experience in customer service dealing with calls and queries within a formal customer service environment
Minimum of 2 years sales experience
Excellent communication skills both verbal and written
The ability and desire to sell
Effective & active listening
Ability to manage information and process in accurate and timely fashion
A positive, confident and determined approach
Excellent organisational and planning skills
Strong customer focus and high attention to detail
Ability to work on own initiative and as part of a team
Ability to work under pressure
Excellent IT Skills

Desirable Criteria