Operational Support Assistant - Bolton, United Kingdom - Keoghs

Keoghs
Keoghs
Verified Company
Bolton, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Operational Support Assistant - Property, Risks & Coverage

The Property Risks & Coverage team of Keoghs is seeking an Operational Support Assistant to assist with the internal management of this nationwide team, working alongside the Business Unit Director for the team, enabling it to be a highly effective and profitable business unit.

This role will also cover some Operational Support Assistant duties for the Healthcare team as may from time to time be necessary for the effective and profitable running of that business unit which will be holiday cover and will typically be limited to support required for BUD that cannot be delayed.

The Operational Support Assistant for Healthcare will likewise provide support for Property Risks & Coverage during absences.


Key Accountabilities

  • Supporting the Business Unit Director, the role will include:
  • Provision of daily/weekly/monthly/quarterly performance statistics for Lead lawyers;
  • New starter set up in Tracker and internal distribution lists for operational teams;
  • Internal people change requests;
  • Collection of internal MI for new instructions and transferred files; settlements achieved; and performance against targets at individual lawyer, sub specialist and business area level;
  • Collation of data on new instructions and transferred files, providing analysis;
  • Diary management for Business Unit Director as well as arranging internal meetings;
  • Diary and meeting management for other key stakeholders in the operational teams;
  • Maintaining Sage and Dashboard with holidays requests, absences & other allowed time dispensation
  • Provision of a monthly report detailing holidays taken in the previous month & forecasts for holidays in months ahead;
  • Dealing with expenses requests;
  • Use of Power BI to complete internal MI requests;
  • Arranging client entertainment (when requested);
  • Management of the lexcel and client contractual audit selection.
Supporting the Business Unit Director to ensure that both internal and external MI is accurate for Property Risks and Coverage:

  • Ensuring caseloads are kept clear of settled files by prompting lawyers to complete the dispute resolution task where this has been missed;
  • Ensuring reserves are entered into the case management system by the lawyers wherever appropriate on the facts of the case;
  • Completing adhoc MI related or similar tasks to meet client or internal requirements;
  • Collecting details of recoveries across household, commercial and motor on a monthly basis;
  • Updating on a monthly basis the limitation date spreadsheet.
Supporting all Client Account Managers and/or PPC's for which lawyers in the Property Risks and Coverage team have files by:

  • Collating missing and specialist MI (at principle, secondary and description work type levels) for monthly contractual reports together with liaising with lawyers (who remain responsible for completion of the MI) in respect of any missing or anomalous entries to ensure completion is timely and accurate;
  • Preparation of specialist adhoc MI for the motor sub specialist PRC team;
  • Preparation of the monthly Aviva construction report;
  • Preparation of the monthly AXA Commercial Property report;
  • Preparation of the monthly AXA LL PRC report.
Working Hours
35 hours per week
Monday - Friday 9am - 5pm with 1 unpaid hour for lunch.


Experience, Skills and Qualifications

  • Minimum education standard of 5 GCSEs grades 5 or above or A-C or equivalent other qualification/experience
  • Able to use Excel, Tracker and Business Objects
  • Good telephone and communication skills with people at all levels inside and outside the business
  • An ability to organise and prioritise tasks using initiative
  • Calm under pressure with the ability to reprioritise when required
  • An ability to maintain attention to detail when dealing with repetitive tasks
  • Selfconfidence with good literacy and IT skills
  • Good team worker with the flexibility to do what is required
  • Ability to work effectively within the Keoghs Shared Behaviour framework

Contract Type

  • Permanent

Area

  • Property Risk and Coverage

Sub Area

  • Property Risk and Coverage
Bolton


Office

  • Keoghs Bolton Parklands

Closing Date

  • 27 Mar 2023
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