Service Level Specialist Iii - York, United Kingdom - Global Payments (Beamery)

Global Payments (Beamery)
Global Payments (Beamery)
Verified Company
York, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Description:


Job Title:
Service Level Specialist III


Location:
York


Salary:
£25,100


Summary of Role:


What part will you play?

  • Ensures that the Service Level Management process and working practices are effective and efficient
  • Gathers, analyzes and interprets a wide variety of data. Utilize various data management tools, Compile information from various documents which can include quality in work processes, job tracking/status, system performance and/or reports that provide trend information or customer impact.
  • Prepare documents, reports, charts, tables and other visual aids.
  • Works with Service Delivery Managers to assure that positive/negative trends and incidents are identified and resolved.
  • Improve current processes and practices in the workplace, helping to ensure that service quality and customer satisfaction is improved.

What are we looking for in this role?

  • Assists Business and Technical areas with the development of metrics for system performance against established Service Level Agreements.
  • Performs data gathering to support root cause analysis and performance trending as directed.
  • Updates and maintains, technical records, reports, documentation on process improvements and process performance for higher level Process Improvement Analysts and/or management, as required.

Minimum Qualifications

  • Relevant Experience or Degree in: College, University, or equivalent work experience
  • Related work experience
  • Preferred Qualifications
  • Data analytics
  • Creating reports
  • Proficient in Excel able to create formulas, pivot tables, charts
  • Any use of SQL, C++ or any programming software is a plus
  • Familiarity with Tableau
  • Self starter & proactive individual
  • Able to change focus quickly as the business demands

What are our desired skills and capabilities?

  • Portray a positive attitude, flexible, multitask orientated.
  • Ability to communicate effectively with all levels of management
  • Excellent oral and written presentation skills.
  • Demonstrates ability to coordinate crossfunctional work teams toward task completion
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