Clinic Team Administrator- Royal Brompton Hospital - London, United Kingdom - Guy's and St Thomas' NHS Foundation Trust

Guy's and St Thomas' NHS Foundation Trust

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Clinic Team Administrator will be the first point of contact for patients and service users providing information regarding pre-assessment appointments and admission details.

The post holder will liaise closely with the clinical team and speciality management teams to ensure patients receive timely and appropriate appointments according to their care pathway.

Depending on the requirements of the speciality, the post holder will be required to provide general administrative support and telephone cover for the pre-assessment team.

This will ensure that, at every contact with the Trust, patients are able to speak to staff who understand their needs and that the clinical team is always supported by knowledgeable administrative staff.

Key Relationships

The post holder will have regular contact with a wide range of clinical and managerial staff, administrative and clerical support staff at many levels and patients, relatives and external agencies.

1.

Responsibilities:

The duties and responsibilities listed below are representative of the Clinic team administrator role and its purpose within the service; they are not exhaustive, and the post holder may be required to undertake additional or alternative administrative duties and responsibilities commensurate with the level of the post, to support the smooth running of the service.

Act as the first point of call for all preassessment queries.
Ensure that patients are appropriately reminded of their appointments. This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to reconfirm attendance in line with departmental protocols.
Receiving and uploading of important confidential documentation including patient letters, clinical results from external agencies and clinic letters.
Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit.
Provide a courteous and efficient point of contact for patients both face to face and over the telephone.
Ensure that each patient is treated as an individual and their individual needs are met (i.e. appropriate support is in place for their appointment, such as interpreting support, hospital transport).

Cardiothoracic pre-assessment clinic under the surgical directorate based at The Royal Brompton Hospital.

Organisational Values:

Ourvalueshelp us to define and develop our culture,what we doandhow we do it. It is important that you understand and reflect these values throughout your employment with the Trust.

The post holder will:

Put patients first
Take pride in what they do
Respect others
Strive to be the best
Act with integrity

Our values and behaviours framework describes what it means for every one of us in the Trust to put our values into action.

The framework can be found on our Trust careers pages and GTIntranet.

Act as the first point of call for all preassessment queries.
Ensure that patients are appropriately reminded of their appointments. This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to reconfirm attendance in line with departmental protocols.
Receiving and uploading of important confidential documentation including patient letters, clinical results from external agencies and clinic letters.
Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit.
Provide a courteous and efficient point of contact for patients both face to face and over the telephone.
Ensure that each patient is treated as an individual and their individual needs are met (i.e. appropriate support is in place for their appointment, such as interpreting support, hospital transport).

During the patient visit

Ensure that patients and visitors are well informed and that messages are communicated promptly.
Respond to enquiries in a courteous and efficient manner.
Administer the clinic using the clinical system as per the department protocols.
Ensure that all data is inputted accurately into the clinical system in a timely manner.
Liaise with the medical, nursing and allied health professional staff to ensure the smooth running of the clerical function within the clinics.
Escalate any issues where appropriate to Team Leaders.

Ongoing pathway management

Develop expertise in all aspects of the speciality pathways for your access team.
Respond to patient queries or concerns in an effective and professional manner, escalating where appropriate to Team Leaders.
Responsible for the accurate input and maintenance of confidential data onto relevant Trust IT systems.
To have a clear and up to date knowledge of the rules and protocols of the service to ensure full and effective utilisation of clinical capacity.
Ensure regular, efficient validation of all waiting list data in accordance with Trust Policies.
Assist in investigating any complaints