Student Experience Officer - Manchester, United Kingdom - Adecco UK

Adecco UK

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Provide a welcoming presence at our front desk, welcoming and meeting our students and clients and creating a positive first impression

Provide accurate and up to date information to students who are considering choosing Kaplan as their tuition provider
Maintain up to date knowledge of all Kaplan products, qualifications and student policies
Resolve training location related student and client queries, liaising with other Kaplan functions as needed
Maintain the integrity and security of our access control system, ensuring that all visitors can be accounted for
Maintain an effective working relationship and communication with the building security and management teams to provide a quality experience for students

Course operations

Generate class lists and other course associated documents in accordance with daily class schedules
Enter information onto our student management system, including absences and updates to student personal details
Maintain the room allocation board ensuring that it is kept up to date
Support the other functions as required with administrative tasks as directed by the Student Experience Manager
Carry out CBE administration for all qualifications including downloading tokens and invigilation of sessions

Centre operations

Ensure that the student environment, including all breakout areas, CBE rooms and classrooms, and also the shared office space are presentable
Report and follow up on any building related issues such as faulty equipment, lighting, cleanliness etc
Ensure CBE room(s) are set up as required
Liaise with IT to resolve any incentre IT problems
Liaise with local contractors such as vending and cleaning to ensure high quality services for students
Responsible for building opening and closing, where appropriate
Local health and safety representative including induction and training for new team members
Organise any catering services as required

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Rebekah McKinty