Patient Services Administrator - Epsom, United Kingdom - Epsom and St Helier University Hospitals NHS Trust

Epsom and St Helier University Hospitals NHS Trust
Epsom and St Helier University Hospitals NHS Trust
Verified Company
Epsom, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

NHS AfC:

Band 3:

Main area

  • Surrey Downs Health & Care
-
Grade

  • NHS AfC: Band 3
-
Contract

  • Permanent
-
Hours

  • Full time hours per week (Monday to Friday 8am to 4pm)
-
Job ref

  • 343SDH&C
    Site
  • Bourne Hall Health Centre
-
Town

  • Epsom
-
Salary
- £24,008 - £25,553 per annum pro rata inc fringe hcas
-
Salary period

  • Yearly
-
Closing

  • 23/04/2024 23:59
    Job overview:

Surrey Downs Health & Care

  • Post location: Bourne Hall_
The team cover the operational hours Monday to Friday between 8am and 4pm.


Main duties of the job:


  • Work as part of the wider clinical administration team to deliver an efficient and cost effective administrative service across the Community Services division.
  • Provide a high quality efficient administration service to clinicians, team leaders and clinical managers across services within their site to support the smooth running of clinical services.
  • Provide a patient focused service by responding to all queries from patients, referrers and staff in a timely and professional manner
  • Work with telephonic equipment and software used to support all clinicians within the team.
  • Work within the Community to cover clinic receptions, when required.
  • Provide a high quality customer care first point of contact service. This may involve the delivery of reception or telephone helpline services as well as in the support of clinicians to co
- ordinate their clinical workload.

  • Working with small delegated team of administrators delivering specific services such as clinic reception, hospital outpatient clinic reception, ward admissions, general administration, as appropriate to the business unit.
  • Contribute to the review & evaluation of administrative systems and procedures and associated policies in order that improvements and developments can be made.

Working for our organisation:


Surrey Downs Health and Care (SDHC) deliver care closer to people's own communities through our Primary Care Networks and our innovative partnership of local NHS organisations.

Surrey Downs Health and Care has a track record of providing person centric care that goes beyond organisational boundaries to do what is best for the individual


This partnership includes:

  • The three GP federations representing practices that operate in the Surrey Downs area
  • CSH Surrey
  • Epsom
and St Helier University Hospitals NHS Trust

  • Surrey Council County


We collectively aspire to be an exemplar of how to deliver the highest quality and best value care in a complex health and care environment.


An exciting opportunity has arisen for an enthusiastic, ambitious and highly motivated individual to join the team of Surrey Downs Health & Care Partnership as a Patient Service Administrator.


Detailed job description and main responsibilities:

Administration

  • Take initiative in suggesting improvements to administrative process ensuring the process remains efficient and cost effective
  • Responsible for liaising with GPs regarding patient referrals both verbally and in writing
  • Responsible for allocating patient referrals appropriately within services
  • Manage any supplementary information required to support referrals
  • Communicate clearly and concisely with clinical colleagues to ensure effective processing of referrals and patient information
  • Responsible for answering referrers and patient queries in a polite and courteous manner and appropriately transferring any calls which cannot be answered
  • Responsible for appointment management on electronic patient record system
  • Responsible for providing accurate written confirmation of appointments to patients
  • Responsible for taking receipt of new patient information and inputting appropriate information onto electronic patient record
  • Administer processes to collate satisfaction feedback from patients and referrers
  • Ensure divisional service needs are met through the delivery of a cohesive administration service
  • Responsible for maintaining the integrity of patient data on electronic patient record including the creation and updating of records
  • Deal with incoming/outgoing correspondence from both internal and external agencies efficiently and effectively
  • To ensure all letters, memos and reports created by the team are on time and to a high standard of accuracy and follow Trust branding guidelines
  • Participate in team meetings, including typing and distributing minutes, booking rooms and arranging refreshments
  • Open and appropriately distribute or action incoming post
  • Work with colleagues in the services to maintain accurate clinical diaries for appointment booking
  • To create and maintain databases/spreadsheets, inputting information and ensuring that all information is accurately recorded
  • Provide information to technical colleagues in the Division to help inform reports as required
  • Maintain accurate electronic and paper
- based departmental records, ensuring that documentation i
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