Refuge Support Worker - Birmingham, United Kingdom - Electromist

Electromist

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job purpose
To support BAME women suffering Domestic abuse and facing homeless, in securing safe and permeant accommodation.

This is achieved through collaborative working, the design and implementation of a person-centred support plan, and advocacy and support to ensure that the client is empowered to reach their personal goals.

You will be expected to help the client to develop skills and confidence, to maintaine their tennacies.

You will act as a broker for inter-agency support
- signposting and referring to appropriate agencies, co-ordinating meetings and supporting the client to attend meetings and appointments.

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Responsibilities:***
Provide Support, Advocacy and help in Resettlement to our properties

To Provide one to one support and/or Advocacy to BAME Women experiencing DA
Liaise with agencies and services on behalf of the service user.
Support Clients to access safe accommodation in WAITS refuge
To provide support to Service Users in finding new accommodation
To write reports and monitoring documents regarding serviceusers
To support clients to a risk, assess and make appropriate decisions

Liaise with other agencies in their area as appropriate

Council Housing department. To support clients in their resettlement into permanent accommodation.

Participate in the on-call rota

Take helpline calls and provide sensitive and confidential guidance to residents

Assist the Program manager in acting as 'landlord' to residents in our properties in the area (as required)
***- issue new residents with the licence agreement and house rules, and make sure they understand and comply with them

Mange personal contributions of clients ensure standing order is in place

Be an active member of the team
- liaise and co-ordinate with other Team members to provide a cohesive, high quality service
- participate in and contribute to Team meetings

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Maintain accurate records in line with Nonviolentam procedures, regarding all aspects of service delivery for monitoring and other purposes
***- Ensure cases are recorded accurately on Lamplight database system

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Work within and support Nonviolentiam policies and procedures
***- act to provide a non-directive, non-judgemental service to clients within appropriate boundaries
- be supportive and empathetic to WAITS clients
- promote equality of opportunity in providing the service and in working with others within WAITS
- maintain resident and client confidentiality within appropriate boundaries
- comply with all health and safety procedures

Authority:

***- To work on own initiative within the job remit of Refuge support Worker